Nicky Cook Email and Phone Number
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A professional individual with a proven track record of achievement within Customer Service and Supply Chain Management. Excellent communicator, self motivated, results focused, able to lead, capable of working to tight deadlines and high level performance targets.
Altec Lansing
View- Website:
- alteclansing.com
- Employees:
- 105
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Customer Services Manager EmeaAltec Lansing Feb 2010 - PresentAmsterdam Area, NetherlandsFollowing the transition of the sale of Altec Lansing from Plantronics; responsible for setting up the European office in Amsterdam, core duties are to manage the day to day business for the European Customer Service and Operations department.Responsibilities:• Recruit, build and motivate a strong high performing multi lingual European customer/operationsteam.• First point of contact to address European customer service/operational issues, questions orescalations back to customer and business.• Coordinate, analyse and produce the weekly/monthly/quarterly, product availability and backlogreports to owners, global directors and business for review.• Coordinate production and shipping schedules in conjunction with the forecast together with ourglobal supply chain teams to ensure that inventory is supplied, allocated and delivered to keycustomer and territories on time.• Managing the pricing modules in Oracle for all customers in EMEA.• Managing the backend sales credits for promotional pricing and market generation funds forEMEA.• Monitor weekly and monthly quantitive and qualitive service level agreements/reports to ensure that pre defined targets are achieved.
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Relationship & Communication ManagerTime Warner Publishing B.V. (Tw4 Fulfilment Services) Mar 2008 - Jan 2010Following the out source to South Africa; responsible for managing the relationship between Time and the third party service provider to ensure that all Customer Service contractual service level agreements were achieved.Responsibilities:• Responsible for communicating key change data to our offices located in Amsterdam, Hong Kong, Australia and South Africa.• Managing the day to day relationship with Customers Service South Africa who handle over 5,000 contacts (calls and emails) from customers each week across 4 external clients• First point of contact for Customer Services to address issues, questions or escalations back to client and Business• Provide weekly/monthly overview of all Customer Service activities and report this to the Managing director and Business.• Gather and communicate the relevant campaign information, client updates and procedural changes/updates across all locations (Europe, Asia, South Africa and Australia).• Co ordinate and prepare regular client audits.• First point of contact for any PCI and Data protection related questions/audits on behalf of Customer Services and OperationsDuring my employment at Time Warner I was also the Training/ Quality and Customer services manager
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Business Partner Service & Support Managaer B2C EmeaPlantronics Oct 2001 - Feb 2008Promoted in 2007 to Business Partner Service and Support Manager; managing a focused multilingual team dedicated to serving the first tier Consumer / Retail partners in relation to Plantronics’ portfolio of Bluetooth and Computer Headsets.Responsibilities:• Managing and maintaining excellent team morale• Recruitment and training• Reporting on; ‘on time’ delivery and inbound/outbound call handling• Customer complaint handling and resolution• Managing strict customer ‘on time’ delivery targets• Management reporting on inbound/outbound call handling service levels• Weekly in-warranty claims analysis and reporting• Weekly backlog management analysis and reporting• Working closely with the Supply/ Demand team regarding product availability• Working with Sales and Marketing for product introduction and end of life• Working on special assignments directly with the Director of the B2C for customer handling and stock levels
Nicky Cook Skills
Nicky Cook Education Details
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Filton College BristolA Levels -
Ridings High SchoolGcses
Frequently Asked Questions about Nicky Cook
What company does Nicky Cook work for?
Nicky Cook works for Altec Lansing
What is Nicky Cook's role at the current company?
Nicky Cook's current role is Customer Services Manager EMEA.
What is Nicky Cook's email address?
Nicky Cook's email address is co****@****o.co.uk
What is Nicky Cook's direct phone number?
Nicky Cook's direct phone number is (800) 258*****
What schools did Nicky Cook attend?
Nicky Cook attended Filton College Bristol, Ridings High School.
What skills is Nicky Cook known for?
Nicky Cook has skills like Customer Service, Customer Satisfaction, Team Leadership, Call Center, Process Improvement, Account Management, Sales, Customer Experience, Performance Management, Operations Management, Coaching, Change Management.
Who are Nicky Cook's colleagues?
Nicky Cook's colleagues are Maria Garcia, Kirk Lombardo, Erin Trumbauer, Emma Rodriguez, Anna Martin, Trinity Brown, Virginie Revoy.
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Nicky Cook
United Kingdom -
Nicky Cook
Understanding And Articulating Business Processes To Drive EfficiencyGreater Cardiff Area3hotmail.co.uk, ons.gov.uk, thechuckle.co.uk2 44 207 XXXXXXXX
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