Nicky Evans Email and Phone Number

· Engage employees in understanding, ownership, and compliance with all safety guidelines· Ensure all required incident reporting is performed in a timely manner using appropriate process; Oversee the implementation of corrective measures arising from incident investigation and hazard reports;· Prepare the branch budget and monitor expenditures to ensure compliance;· Monitor work flows throughout the branch to ensure timely accomplishment of sales, service, warehouse and logistics duties;· Ensure cycle count programs are executed according to plan;· Lead employees to anticipate and solve problems and plan for workload changes;· Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses;· Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback and hold people accountable;· Develop annual branch business plans to ensure development of current business and the addition of new business;· Control, perform or oversee inside and outside sales activities including customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel;· Develop new business; utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets;· Tailor branch strategy to ensure alignment with National Accounts service, support, and strategic needs;· Identify and implement solutions to customers’ needs;· Develop and maintain standards of service that deliver unbeatable excellence;· Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills;· Manage confidential information appropriately, to include pricing and contract information, resale costs, and expense items;

Lead a team in response to the expectations of MRC and Shell Standards per the EFAProvide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;Understand the customers’ business and determining customer requirements and expectations in order to recommend specific products and solutions;

Provide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;Understand the customers’ business and determining customer requirements and expectations in order to recommend specific products and solutions;Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;Maintain knowledge of current product pricing; Obtain price quotes from vendors for resale to customers and providing price quotes for customers; Establish rapport and providing prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);Set up correct description of all inventory items; add new inventory to system as needed;Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;

 Lead and manage branch management for all of Canada including resource planning, selection, onboarding, performance management and development Develop and execute the sub region operating plan, in alignment with regional and company strategy, that includes: Financial goals; Gross Margin enhancement Maintaining competent and capable safety-focused employees Awareness, understanding and compliance with MRC Global policies and SOX compliance guidelines; Warehouse Assessment process and compliance Inventory, Receivables, Fixed Asset and Other Asset management Implement and model customer service values across sub-region by ensuring excellence in branch operating standards Collaborate with Regional Leadership team to ensure overall Regional goals are achieved Obtain and communicate market intelligence, including customer activity, competitor activity and potential new activity Ensure branch personnel are trained in the sales processes, including products, marketing techniques, quality standards, and customer identities Prepare reports for the sub-region  Manage confidential information relating to product and resale costs and expense items Keep management informed of the area’s performance; provide advice on those matters that are mutually pertinent to the area and MRC Global’s overall strategy Set clear expectations. Communicate consistently. Delegate responsibility. Hold People accountable. Encourage strengths; address weaknesses. Provide timely, candid feedback Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately