Nicky Hinde Email & Phone Number

Markham, Ontario

Reproduce, troubleshoot, and resolve bugs in a Warehouse Management Web ApplicationWork with large databases to store product, inventory, and sales/purchase order data Connect with customers to investigate and/or resolve issues via screen shareCollaborate with a team of 5 support developers dailyManage incoming cases and assign to support developers on the teamTest and certify support patches for release to customersWrite clear documentation for Release Notes or processes and workflows within the web applicationMaintain multiple code libraries for different customers and versions of the software

Orillia, Ontario

Write, test, and implement new functionality into current PHP websiteWork with a large database to save and display biographical data for 22,000 CanadiansEfficiently troubleshoot errors and debug complex codeInitiated version control to ensure all parties could safely modify source codeAssist clients with using the new platform via telephone and/or screen sharingOne skill that I was able to build upon during my four month contract here was the ability to understand and fully grasp the big picture of a business process and publishing cycle. A lot of my previous experience involved working on multiple smaller, individual projects, whereas in my position as a PHP developer for Third Sector Publishing, I was working on a site with a database that managed biographical information for a large number of Canadians, and I had to fully comprehend the life cycle of a biography, from invitation to archiving, as well as the editing and publishing cycle, from research to print. There were a lot of pieces to this puzzle, and knowing how each one fit into the next was critical when making decisions that would affect the workflow later on down the line, in ways that we did not consider at first.

Barrie, Ontario

Collaborated with a team to redesign T&D’s SharePoint siteTroubleshot computer applications and implemented solutions in a timely mannerDeveloped new features of current computer applicationsManaged online security training for contractorsUpdated flash-based E-Learning websiteThe two major skills that I developed while working for Hydro One this term were critical thinking and problem solving skills. Whether it was trouble shooting an error message or thinking ahead months and years down the road to develop an organizational system for T&D’s SharePoint site, my critical thinking and problem solving skills were always challenged. I was forced to think in a broader scope than I have ever had to within my educational experiences.

Sauble Beach, Ontario

Photographed features of the campground and updated website with new photographsAdapted the website’s layout to accommodate additional photoshttp://carsonscamp.on.ca/map.htm

Sauble Beach, Ontario

Second summer job two years in a rowAccurately processed computerized reservationsEfficiently entered data into computerized recordsEffectively communicated with customers via telephone, email, and in personAssisted supervisor and managers in problem solving of issuesLogically implemented policies in impromptu situations

Sauble Beach, Ontario

A summer job I held for two yearsCollaborated with co-workers to complete daily tasksPleasantly served customersResponsible for closing at night and preparing for the following morningOrganized and maintained product displays

Diploma, Web Animation And Design

Diploma, Digital Photography

Education record