• Supported and led team on sales floor, store processing, and receiving weekly trucks as an On-Duty Manager and Approved Keyholder• Skilled at assisting, and solving complex customer problems• Approved Keyholder for opening, and closing the store• Demonstrated quick learning skills for an ever-changing environment• Used, and understood various complicated system applications including but not limited to POS, Order Manage Assistant, FMS, RSS, Back Office, and Order Fulfillment Backroom• Identified and solved many issues brought to the Customer Service counter.• Delivered results, found the best solutions so customers left Best Buy feeling all their technology concerns have been alleviated

• Organized information regarding substation switching for operators• Gained industry experience in the Power Delivery field• Learned to read one-line diagrams, and their implications into SCADA• Obtained knowledge on substation safety, and made frequent visits with other interns to assist in documenting substation equipment• Started and completed new training management system for operators