Customer Success Manager
Current
Aug 2022 - Present
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Nicky Kumar Email & Phone Number
Customer Success Manager
at
GEP Worldwide
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Mumbai, Maharashtra, India
Company size
Who is Nicky Kumar? Overview
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Quick answer
Nicky Kumar is listed as Customer Success Manager at GEP Worldwide, a company with 3427 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Nicky Kumar.
Nicky Kumar previously worked as Customer Success Manager at Icog and Evangelist- Business Development at Skilldom Learning Solutions Pvt Ltd. Nicky Kumar holds Master Of Business Administration - Mba, Human Resources Management And Services from Welingkar Institute Of Management.
Company email context
Email format at GEP Worldwide
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GEP Worldwide
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Profile bio
About Nicky Kumar
My journey started with customer support and account management. My transition in the industry includes service coordination and execution which finally got me creating marketing and sales strategies by understanding client requirements, opportunities for sales and identifying sales gaps.I strategized and collaborated on the Go to Market approach for A.S Moloobhoy Pvt. in south East Asia and was responsible for revenue generation excess of USD 8,000 over a period of 7 months. This was my first stint.My flair for training, growth and skill development drove me to conduct training programs for colleagues. This included report writing for engineers, email etiquette and communication soft skills training, a group discussion, classroom presentation and game based training were tools for my approach. Not that I am a trainer or L&D expert by profession but that’s the path I chose for myself. For as you grow, you learn, the higher you reach the more you share and when you get to the top you educate. At SKILLDOM I promote iCOG the learning platform. This with my drive to learn took me to a completely new level, sales with the capacity to consult, create solutions, create high level documents and even push me to learning AI has in ways made me whole. I entered the industry as a newbie with no clue what and now I look forward to creating solutions.So in simple words to define myself I’d say I am someone whose aim is to grow, develop and support development, be it business development or talent and organization development.My approach towards sales and consultation is solution based. Understanding the problem, creating solutions and developing trusted relationships being the key.
Listed skills include Collateral Management, Solution Selling, Consulting, Identifying New Opportunities, and 31 others.
Current workplace
Nicky Kumar's current company
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Gep Worldwide
7 roles
Nicky Kumar work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
- Promote sales for ICOG - AI-enabled personalized Learning Assistant
- Business development- Lead generation, social media marketing, digital marketing, and sales meetings
- Client support includes- platform onboarding, induction, demo experience, and post-sales support/assistance. Liaising with Tech and the Client.
- Account management includes- client engagement, timely follow-ups, solution building, and ensuring quality in customer experience offered
- Understanding of the… Show more
- Understanding of the science behind our solutions-i.e. AI and ML to understand the scope that we can offer
Jun 2020 - Aug 2022
Evangelist- Business Development
- Promoting sales of eLearning solutions to corporates this includes content and Learning Platform
- Supporting in capacity of Customer Care Support for our LXP (not yet on paper)-hand holding from on boarding to troubleshoot and execution, resolving queries, SPOC between client and Product Team
- Understanding clients as a solutionist and not as a sales personnel, to enhance relationship building
- Designing High level documents… Show more
- Designing High level documents, proposal documents and marketing collaterals
- Supporting the sales team as a LXP Subject Matter Expert
Oct 2018 - Jun 2020
Senior Manager
- Overachieved sales target by 35%
- Managed client accounts, developed marketing strategies and established global client base
- Maintained credit checks for clients and payment follow-ups
- Meet with and connected with clients in South East Asia and Middle East to expand business
- Promoted brand and pushed for sales at international business forums
- Coordinated sales, service and support with counterparts and clients globally
May 2015 - Oct 2018
Executive
- Specialist –Debit Card Fraud Unit
- Monitored client accounts for fraudulent activities
- Blocked cards, verifying charges and assisting customers with claims against fraud Employee Engagement Specialist
- Engaged employees through events, rewards and recognition and talent discovery programs.
- Voiced and recorded employee concerns to Business Heads
Jan 2014 - May 2015
Manager
- Handled store operations
- Controlled inventory and purchase
- Planned employee rosters and accounts for wages
- Maintained Subway branding and marketing according to standard guidelines
Jan 2011 - Oct 2013
Officer
- Administration Officer –The International Students Office
- Conducted induction and on-boarding formalities
- Handled student welfare
- Managed miscellaneous task for university events
Jan 2012 - 2013
Team & coworkers
Colleagues at GEP Worldwide
Other employees you can reach at gep.com. View company contacts for 3427 employees →
AK
Akshay Kondhalkar
Colleague at Gep WorldwideNavi Mumbai, Maharashtra, India, India
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MJ
Mishelle Jimenez
Colleague at Gep WorldwideSan Jose, Costa Rica, Costa Rica
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AG
Amey Gulwani
Colleague at Gep WorldwideMumbai Metropolitan Region, India
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SL
Starry Li
Colleague at Gep WorldwideShanghai, China, China
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NN
Nishant Narsale
Colleague at Gep WorldwideMumbai, Maharashtra, India, India
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LA
Letícia Aderonmu
Colleague at Gep WorldwideSão Paulo, São Paulo, Brazil, Brazil
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CR
Ciprian Radu
Colleague at Gep WorldwideRomania, Romania
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AS
Anirban Saha
Colleague at Gep WorldwideKolkata, West Bengal, India, India
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AF
Arina Fadhilah
Colleague at Gep WorldwideJakarta, Jakarta, Indonesia, Indonesia
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PN
Prathamesh Naik
Colleague at Gep WorldwideMumbai, Maharashtra, India, India
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Akshay Kondhalkar
Colleague at Gep WorldwideNavi Mumbai, Maharashtra, India, India
View →
MJ
Mishelle Jimenez
Colleague at Gep WorldwideSan Jose, Costa Rica, Costa Rica
View →
AG
Amey Gulwani
Colleague at Gep WorldwideMumbai Metropolitan Region, India
View →
SL
Starry Li
Colleague at Gep WorldwideShanghai, China, China
View →
NN
Nishant Narsale
Colleague at Gep WorldwideMumbai, Maharashtra, India, India
View →
LA
Letícia Aderonmu
Colleague at Gep WorldwideSão Paulo, São Paulo, Brazil, Brazil
View →
CR
Ciprian Radu
Colleague at Gep WorldwideRomania, Romania
View →
AS
Anirban Saha
Colleague at Gep WorldwideKolkata, West Bengal, India, India
View →
AF
Arina Fadhilah
Colleague at Gep WorldwideJakarta, Jakarta, Indonesia, Indonesia
View →
PN
Prathamesh Naik
Colleague at Gep WorldwideMumbai, Maharashtra, India, India
View →
2 education records
Nicky Kumar education
Master Of Business Administration - Mba, Human Resources Management And Services
Human Resources Management/Personnel Administration, General
FAQ
Frequently asked questions about Nicky Kumar
Quick answers generated from the profile data available on this page.
What company does Nicky Kumar work for?
Nicky Kumar works for GEP Worldwide.
What is Nicky Kumar's role at GEP Worldwide?
Nicky Kumar is listed as Customer Success Manager at GEP Worldwide.
Where is Nicky Kumar based?
Nicky Kumar is based in Mumbai, Maharashtra, India while working with GEP Worldwide.
What companies has Nicky Kumar worked for?
Nicky Kumar has worked for Gep Worldwide, Icog, Skilldom Learning Solutions Pvt Ltd, A. S. Moloobhoy Pvt. Ltd., and J.P. Morgan.
Who are Nicky Kumar's colleagues at GEP Worldwide?
Nicky Kumar's colleagues at GEP Worldwide include Akshay Kondhalkar, Mishelle Jimenez, Amey Gulwani, Starry Li, and Nishant Narsale.
How can I contact Nicky Kumar?
You can use AeroLeads to view verified contact signals for Nicky Kumar at GEP Worldwide, including work email, phone, and LinkedIn data when available.
What schools did Nicky Kumar attend?
Nicky Kumar holds Master Of Business Administration - Mba, Human Resources Management And Services from Welingkar Institute Of Management.
What skills is Nicky Kumar known for?
Nicky Kumar is listed with skills including Collateral Management, Solution Selling, Consulting, Identifying New Opportunities, Customer Focus, Employee Engagement, Human Resources, and Employee Learning And Development.
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