I pride myself on having many years experience in leadership with people and guest working in areas of retail and hospitalityLuxury clothing with one to one service, large clothing departments and department storeVolume being grocery/food etc I have had great opportunities to work and lead in vast areas of retail. Refurbishments, learning and development projects also have shaped my knowledge and experience to date All these different roles have given me a great understanding of many departments under one roof and how these operate, I have commerciality and award winning standards of presentation and deliver kpi's successfully A passion being the customer journey and how to engage the guest/ customer to create loyalty and reputation through people My main passion is working with people and coaching others to become successful and grow , watching their progression, getting the best out of my people, gives me a real buzz and makes me very proud.After 4 & half years working with Mitchell's and butlers within their Miller & Carter premium steakhouse restaurant brand, previously at Ember Inns running one of their largest wet led businesses for 3 years I sought the opportunity to stretch my experience and knowledge in dining, my time there has been fantastic and added excellent skills to my tool kit I have now started a new journey with the family led brewery Robinsons as part of their Managed house business I have also had the honour of holding the position of the digital ambassador for the district, supporting head office and local initiatives through social media and app's