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Nicky Mitchell Email & Phone Number
North America and UK Head of Customer Services
at
Clearpay (Afterpay)
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
North America and UK Head of Customer Services
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is Nicky Mitchell? Overview
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Quick answer
Nicky Mitchell is listed as North America and UK Head of Customer Services at Clearpay (Afterpay), a company with 94 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Nicky Mitchell.
Nicky Mitchell previously worked as North America & UK Head of Customer Services at Clearpay (Afterpay) and UK Operations Manager at Clearpay (Afterpay).
Company email context
Email format at Clearpay (Afterpay)
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Clearpay (Afterpay)
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Profile bio
About Nicky Mitchell
Highly driven and experienced People Leader with 23+ years Contact Centre / Financial Services / Regional leadership Experience. Proven track record for Business Delivery / Risk leadership coupled with strong talent development and performance coaching capability. Robust working knowledge of HR and external regulatory bodies & requirements in order to successfully manage and lead at large scale team level.Breakthrough Mentor / career & Talent Mentor with strong coach skill to coach future aspiring Leaders / new to role managers. Passion and desire to nurture and develop talent at all levels. Driver for change, challenging the norm within any business area to innovate and encourage new ways of working through a bottom up approach. Highly experienced in leading people through significant change with strong lens on colleague support & engagement whilst ensuring delivery of priorities. Responsible Business Ambassador working within the local community to create relationships and support from the private sector to local schools and charities. This also includes professional mentoring to charities and volunteering plans designed to bring Business into the community to make a real difference.
Listed skills include Banking, Stakeholder Management, Retail Banking, Risk Management, and 14 others.
Current workplace
Nicky Mitchell's current company
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Clearpay (Afterpay)
9 roles
Nicky Mitchell work experience
A career timeline built from the work history available for this profile.
North America & Uk Head Of Customer Services
CurrentScale leadership role. Leading the North America / UK Customer Service / Complaints Operation for our Afterpay / Clearpay brand. Driving exceptional customer experience, continuous improvement and leading a fast paced change environment.
Mar 2024 - Present
Uk Operations Manager
Leading UK and offshore Customer Service Departments and Complaints / Escalations functions. Creating and enabling continuous improvement / growth opportunities and enabling change across the wider business.
Oct 2021 - Mar 2024
Business Unit Operations Leader - Dispute Resolutions Osu
Created and Led an outsource operation / alternative. A new contracted tactical business unit deployed to manage increased demand and support a test and learn for new operating models. Protecting regulator KPI and supporting wider business transformation of the Ombudsman Services
Feb 2021 - Oct 2021
Operations Director
Leading start up Mortgage Brokerage business. Hands on leadership role. Recruitment / HR / Performance Management & Coaching / Business development / Regulatory Risk / Process improvement and stakeholder management across Northern network
Aug 2019 - Feb 2021
Regional Director Commercial Sme Client Relationship Team
Scale regional leadership role across multiple regions leading Commercial SME client servicing needs and facilitating successful client end to end journeys through our proactive service teams.Leading multiple regional teams, attracting, developing talent. Leading exit strategy through organisational change and driving positive change to the benefit of.
Mar 2017 - Jul 2019
Head Of Contact Centre (Retail)
Leading a Regional Telephone Banking Contact Centre operation with headcount responsibility for 250 / 350 colleagues. Managing all aspects of Contact Centre from business delivery, Service performance, Service Optimisation, Change strategy, HR / recruitment and Colleague engagement and Talent development
Sep 2016 - Mar 2017
Senior Manager (Retail)
Sales and Service Manager leading a multi skilled / multi banking product (Bank accounts/ Credit cards/ Unsecured personal lending / savings) Telephone Banking Unit. Senior manager for 150 Telephone Banking FTE delivering a 1st class customer experience within an inbound service environment and accountable for delivery of comprehensive scorecard metrics.
Sep 2004 - Sep 2016
Sales Manager (Retail)
Sales Manager leading a multi skilled Banking / Unsecured Lending Telephone Banking Team, delivering a 1st class customer experience within an inbound and outbound Telephone Banking environment.
May 2000 - Sep 2004
FAQ
Frequently asked questions about Nicky Mitchell
Quick answers generated from the profile data available on this page.
What company does Nicky Mitchell work for?
Nicky Mitchell works for Clearpay (Afterpay).
What is Nicky Mitchell's role at Clearpay (Afterpay)?
Nicky Mitchell is listed as North America and UK Head of Customer Services at Clearpay (Afterpay).
Where is Nicky Mitchell based?
Nicky Mitchell is based in United Kingdom, United Kingdom, United Kingdom while working with Clearpay (Afterpay).
What companies has Nicky Mitchell worked for?
Nicky Mitchell has worked for Clearpay (Afterpay), Ombudsman Services, Trufe, and Lloyds Banking Group.
How can I contact Nicky Mitchell?
You can use AeroLeads to view verified contact signals for Nicky Mitchell at Clearpay (Afterpay), including work email, phone, and LinkedIn data when available.
What skills is Nicky Mitchell known for?
Nicky Mitchell is listed with skills including Banking, Stakeholder Management, Retail Banking, Risk Management, Sales, Customer Experience, Management, and Leadership.
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