• Increased cash flow through improving processes (documentation, accounts receivable customer follow up, timely invoices, etc.). Proactively learned QuickBooks software through books and internet research.• Responsible for maintaining a total of 263 customers with annual client turnover of less than 10%.• Maintained all documentation, files, and recordkeeping (employee files, banking statements, deposits, checks, accounts payables, gas logs, vendor lists, fertilizer/pesticide customer files, and bids.• Calculated and processed weekly payroll for 6 hourly employees and distributed paper checks.• Created spreadsheet with all current and past clients and included state required information in preparation of unscheduled audit.• Created annual mass mailing to 650 existing and prospective customers resulting in a 10% increase in business.

• Client relations representative for T-Mobile, AT&T, Verizon, and numerous state government and public safety offices.• Assisted in creating, planning, and executing the annual customer service week consisting of daily one-hour activities to bring employees together to build rapport and teamwork. Planning Timeline: 1 month. Themes: Decades, movies (Harry Potter day). Activities: Team building, costumes, performances, raffles, gifts, and prizes.• Attended two tradeshows UTC Telecom (Orlando) and APCO (Houston) as an exhibitor. Contacted existing clients attending to schedule on-site meetings to discuss upcoming projects, concerns, and answer questions regarding frequency coordination, path design, and FCC regulations.• Contributed to $4M in sales in one year.• Implemented a marketing campaign and led customer service team to add 50+ new Frequency Protection Service clients in one year, and personal sales revenue by $16K+.• Tasked with increasing the sales in the Frequency Protection department by any means possible and little guidance.• Developed and trained 2 employees on the new Frequency Protection marketing process which is now the standard for all employees.• Handled Q&A through phone and email correspondence regarding customer service issues (75% of position). Handled a wide variety of customer inquiry, issue relation, client communication and ensured customer satisfaction.• Used analysis market share reports to proactively reach out to clients and new customers to review a complete needs assessment.• Proactively identified licensees with a large number of licensed microwave paths in a highly congested area. Contacted these clients and educated them on the strong possibility of interference threats in their area and encouraged clients to sign up for our Frequency Protection Service.

• Established social media presence and managed Facebook page which improved the company's market share.• Partnered with a printing company and created marketing folders (contained a one-sheet of company basic information such as: location, employee experience, title insurance industry expertise, “what sets us apart from the competition," and titleinsurance fee sheet).• Managed two employees with a limited monthly marketing budget. Used networking and relationship building to recruit.• Quickly learned the new state title regulations including the completely new HUD-1 settlement statement Learned a new database and how to accurately process the settlement statements.