Nicky Archer Email & Phone Number

United States

• Strategy and Leadership: Provide visionary leadership to the implementation team, fostering a culture of collaboration, accountability, and continuous improvement. Collaborate with other senior leaders to align implementation and operations strategies with overall business goals.• Project Management and Execution: Implement best practices in project management methodologies, tools, and processes to optimize project delivery and resource allocation. Regularly monitor project performance, identify potential risks, and proactively implement corrective actions.• Operations Optimization: Evaluate and enhance existing operational processes across the department, identifying opportunities for efficiency gains and cost savings including the potential to use resources from the Indian office. Foster a data-driven approach to decision-making, utilizing key performance indicators (KPIs) and analytics to measure and improve operational effectiveness.• Team Leadership and Development: Lead and mentor a high-performing team, providing guidance, coaching, and professional development opportunities. Foster a collaborative and inclusive team culture, encouraging innovation and cross-functional cooperation.• Continuous Improvement: Drive a culture of continuous improvement by regularly assessing processes, identifying areas for enhancement, and implementing necessary changes. Stay up-to-date with industry trends, best practices, and emerging technologies relevant to project management and operations.

Albuquerque, New Mexico, United States

Albuquerque, New Mexico, United States

• Manage day to day operations of the Twistle Implementation Team.• Review, prioritize, and assign new implementations to Implementation Managers.• Act as the initial point of escalation for barriers, blockers, speedbumps brought up by Implementation Managers.• Initial escalation point for configuration, product, and general questions from the Implementation Team.• Work with the Director of Implementation to develop, refine, and implement processes to improve the Implementation Team's work quality.• Assist in evaluating the performance of Implementation Managers.• Participate in the hiring process for Implementation Managers.• Serve as the primary liaison and overall project manager for implementations at both new and existing customer sites.• Gather client requirements and propose solutions to streamline and automate client’s current flows.• Design, build and test the appropriate forms and workflows in Twistle with close attention to detail.• Provide regular status reports to clients to update them on the progress of implementation.• Escalate barriers/impediments to successful implementation of Twistle within the client and Twistle’s organization.• Achieve expert-level knowledge of the Twistle platform.• Train key customer contacts to minimize Twistle’s support and maximize success of the deployment.• Develop documentation of Twistle platform features, settings and best practices in Tettra.• Collaborate to develop and refine the repeatable process for Twistle implementations, from customer acquisition to ongoing support, as well as best-practice project management discipline (e.g. regular status reports, project planning templates etc.).• Participate in software quality assurance processes and report observed regressions or issues.

Albuquerque, New Mexico, United States

• Serve as the primary liaison and overall project coordinator for implementations at both new and existing customer sites.• Gather client requirements and propose solutions to streamline and automate client’s current flows.• Design, build and test the appropriate forms and workflows in Twistle with close attention to detail.• Provide regular status reports to clients to update them on the progress of implementation.• Escalate barriers/impediments to successful implementation of Twistle within the client and Twistle’s organization.• Achieve expert-level knowledge of the Twistle platform.• Train key customer contacts to minimize Twistle’s support and maximize success of the deployment.• Develop documentation of Twistle platform features, settings and best practices in Tettra.• Collaborate to develop and refine the repeatable process for Twistle implementations, from customer acquisition to ongoing support, as well as best-practice project management discipline (e.g. regular status reports, project planning templates etc.).• Participate in software quality assurance processes and report observed regressions or issues.

• Drive delivery of technical goals for the company and address any future potential needs.• Management of projects involving the design, development, testing, installation and maintenance of specialized technical platforms to meet company objectives.• Oversee all aspects of technical projects from discovery, scope development and budgeting through to implementation.• Manage contracted developers and programmers for custom application development and integrations with existing systems and company processes.• Monitor and report progress of projects within agreed timelines ensuring goals are met.• Identify and analyze new technologies that may be beneficial to the company, and present recommendations to upper management.• Develop and implement Zoho CRM system and email marketing campaign platform, including automated workflows and html email templates.• Data administration and management of the performance, integrity and security of CRM platform.• Create and implement marketing campaigns, including the design and creation of HTML email content.• Design, develop and maintain data visualization dashboards for key performance indicators.• Manage and maintain the company website and learning management system, along with associated Shopify ecommerce platform.• Create, maintain and implement company best practice standards for technical operations.• Provide technical support across all company platforms for employees and customers.• Develop and deliver employee training programs, including presentations, workshops, job aides and manuals.• Communicate with individuals at all levels from within and outside of the company, including healthcare professionals.

• Manage international accounts for sales and educational activities.• Create pricing guidelines, marketing strategies and sales incentive programs.• Research, edit and compile data from internal or external sources and prepare relevant reports/presentations.• Identify potential new markets.• Manage/oversee onboarding and training of new international accounts/partners.• Develop/update legal documents (including contracts and agreements) in conjunction with legal counsel.• Create and monitor annual department budget.• Manage and maintain export documentation and registrations in compliance with relevant organizations (varies by country/region).• Represent and promote HawkGrips products and educational programs at international exhibitions and presentations as needed.

Albuquerque, Nm

• Management of all stages of educational projects from conception to implementation.• Prepared, implemented and monitored department wide goals, strategies, processes, procedures and controls.• Analyzed and evaluated operational workflow.• Created and monitored annual department budget.• Researched, edited and compiled data from internal or external sources and prepare relevant reports/presentations.• Designed and distributed newsletters and member surveys.• Managed international partner accounts (including accounts receivable) for educational activities in over 60 countries worldwide.• Created pricing guidelines, marketing strategies and sales incentive programs.• Planned and coordinated national and international events ranging from 30 to 300 people, including creation of educational agendas/syllabi, event programs, agendas, CEU applications and marketing materials.• Developed/edited education and marketing materials in collaboration with other departments and external consultants.• Promoted association and its programs at local, national and international exhibitions and presentations.• Managed team of four for daily operations, screen and interview new hire candidates, and conduct performance reviews for department employees.• Identified, developed and delivered intra- and inter department employee training programs, including training materials, job aides and manuals.

Albuquerque, Nm

• Administrative duties including document control, preparing meeting materials, minute taking, scheduling of meetings/travel arrangements.• Liaison with international distribution partners and instructors.• Assist in the development and updates of distribution and licensing agreements.

Birmingham, United Kingdom

• Responsible for management, training and supervision of team of 10 staff• Operate stock control system, including monitoring stock levels, placing bulk orders with suppliers and special orders for individual customers• Apparel and shoe sales, including technical customer advice and computerized gait analysis.• Organize and deliver promotional events at local health and fitness clubs.• Evaluation and analysis of products and preparing product reviews for the store website.• Accountability for the monitoring and authorization of petty cash.

Master'S Degree, Sport Administration, 4.0

Activities and Societies: Track and Field and Cross Country Teams

Bachelor Of Science (Bs), Sport And Exercise Sciences, 2:1

Activities and Societies: Track and Field and Cross Country Teams Athletics Club Secretary

A Levels, Psychology, Human Biology, German, Sport/Pe, A