Nicolette Bureau Email & Phone Number

Matthews, NC, US

Charlotte, North Carolina, United States

• Develop procedures and communication plan for critical initiatives in support the Cyber Risk Engagement Team, documenting cross-functional roles and responsibilities.
• Monitor key risk indicator (KRI) metrics, conduct procedural reviews, significantly contributing to the updating of cyber policies and standards.
• Establish Business Review Routines to evaluate LOD2 Cyber Risk Engagement, assessing and addressing coverage and capability needs to optimize operational efficiency.
• Strengthen and sustain a proactive risk culture by demonstrating leadership and influence teammates and business partners.
• Provide expert coaching and mentoring on frontline roles, risk management oversight and responsibilities, enhancing team capabilities and compliance with industry standards.
• Drive the Technology Risk Framework and associated Risk Program Office and Enterprise Risk reduction activities through improved risk measurement and performance.

Charlotte, North Carolina, United States

• Led efforts to expedite the closure of the Operations and Technology Transfer Service Agreements, resulting in cost savings of $30M.
• Developed and implemented executive reporting routines with international business partners, escalating key governance and remediation activities to senior leadership.
• Directed LOD1 Technology and Operations reporting, implementing a risk dashboard and reporting program including issues management, monthly business review, and KRI’s.
• Proactively enhanced risk landscape transparency by building and nurturing strategic relationships with executive leadership, issue owners, and risk teams, fostering a collaborative environment that improved.
• Strategically influenced project timelines and expectations to consistently achieve desired outcomes, adeptly solving moderate to complex business problems and effectively escalating issues when necessary.
• Delivered essential insights on performance and risk to senior management, significantly enhancing strategic decision-making processes.

Charlotte, North Carolina, United States

• Identified gaps in policy adherence and drove effective root cause analysis to support critical initiatives by executing credible challenges and providing recommendations to technology and business teams during Risk.
• Served as an Issue Management SME on critical initiatives, actively identifying control and procedural gaps and driving effective remediation in enterprise technology.
• Identified key controls for processes and manage risk portfolios for Information Security executives to manage their risk and control environment effectively.
• Reviewed and prioritized the IAM risk portfolio and identified off track issues and provided strategic recommendations to accelerate remediation and address accuracy and completeness concerns.

Charlotte, North Carolina, United States

• Spearheaded the development, implementation, and standardization of executive level reporting process, significantly enhancing Global Information Security risk oversight and achieving substantial risk reduction.
• Developed governance routines, leading executive level discussions on risk identification and risk portfolios management, drove strategic decisions that delivered measurable improvements in enterprise-wide risk.
• Enhanced quality control validations on issue ownership within the system of record, ensuring precise and reliable reporting accuracy.

Charlotte, North Carolina

End to end risk management of identified issues within Cyber Security Operations. Provide governance and oversight of risks new and old. Identify, debate and escalate new concernsidentifying risk, assessing risk, and taking steps to reduce risk to an acceptable level. Gather and present metrics of current pipelines.

Charlotte, North Carolina Area

• Implemented and coordinated Data Loss Prevention control enhancements, developed critical metrics, led policy reform. Streamlined review escalations to the cyber forensics team, bolstering organizational security.
• Directed analyst team discussions, providing pivotal engineering support and control optimizing team performance and project outcomes.​
• Managed a team of offshore security analysts, creating routines and implementing QA/QC leading to significant control enhancements and oversight.
• Led offshore managers on audit preparedness, gap analysis, morale improvements, associate training and control enhancements.

Charlotte, North Carolina Area

Served the bank in various roles (Promotions) during tenure encompassing Information Security Engineer, Project Manager, Team Lead, Control Subject Matter Expert and Information Security Analyst.Initiating/implementing, and coordinating control enhancements, metric enhancements, policy reform, and review of escalations sent to the cyber forensics team..

• Monitor and manage Tier 2 requests daily to ensure customer needs are addressed in a timely manner, interact with business partners at all levels across IT.
• Sense of urgency gained from an understanding of the business needs driving the application.
• Gather root causes for purpose of providing feedback to functional areas such as Tier 1, Training, QA and through functional Requirements to Development.
• Demonstrate appropriate ticket handling procedures to include ticket documentation, escalation, problem resolution.
• Identify options for potential solutions and assesses them for both technical and business suitability.
• Ability to analyze an issue, identify possible causes and the impact to all related systems and processes

• Subject matter expert of Loan Origination Systems with a sense of urgency for business needs.
• Performed hardware ghosting, imaging, software installations, supported Active Directory and printers.
• Created a reference document for the support team for common application issues.
• Streamlined several support processes by creating software procedural documents and hardware repair checklists when troubleshooting.
• Serve as the point of escalation for critical application tickets for the Support Center Analysts.
• Responsible for the coordination and training of the Portal Account Setup process.