Nicky Cossar Email & Phone Number

Sydney, Australia

I work as part of a global team which partners with Product Managers and operational stakeholders in ANZ and APAC focused on the smooth transition of new product roll-outs.Owning and implementing globally aligned platforms/capabilities/products designed to enhance efficiencies, quality and customer experience in support of our commercial customers.• Develop, maintain and drive strong working relationships with Business Partners and with other key stakeholders (Finance, Technologies, and… Show more I work as part of a global team which partners with Product Managers and operational stakeholders in ANZ and APAC focused on the smooth transition of new product roll-outs.Owning and implementing globally aligned platforms/capabilities/products designed to enhance efficiencies, quality and customer experience in support of our commercial customers.• Develop, maintain and drive strong working relationships with Business Partners and with other key stakeholders (Finance, Technologies, and other central teams) - influence others in developing new ideas and concepts.• Responsible for the delivery of a portfolio of projects in support of organizational objectives across the Globe with a main focus on the Asia Pacific Region Show less

Managed a team which serviced ASX listed clients across a range of sectors including Finance, Retail, Hospitality, Telecommunications and Resources. Ensured a smooth transition of the service in 2017 when it was outsourced to Manila.

Team Leader responsible for a team of 10 Customer Care Profession within the New Merchant Business Centre. The key objective of this role is to manage an Inbound/Outbound Sales Team responsible for new business acquisitions of new merchants across the ANZ region. As a Team Leader, this role was also responsible for implementing staff management plans and driving staff development and learning via the performance management process.

Employed in the capacity of Sales Team Manager, this role is responsible for the leadership and sales management of the Key Categories and Mycareer Sales teams within the Direct Business Team. The key objective of this role is to manage sales teams selling advertising space within both the digital and print arms of the business. The role has responsibility for classifieds revenue development within the recruitment, real estate and motoring sections of the organisation.Leadership of 13… Show more Employed in the capacity of Sales Team Manager, this role is responsible for the leadership and sales management of the Key Categories and Mycareer Sales teams within the Direct Business Team. The key objective of this role is to manage sales teams selling advertising space within both the digital and print arms of the business. The role has responsibility for classifieds revenue development within the recruitment, real estate and motoring sections of the organisation.Leadership of 13 direct reports, the key deliverables include development and implementation of effective sales strategies to ensure growth and retention; productivity; vertical market solution selling, and to establish and build best business practices and efficiencies across the team. The role ensures integration with key internal stakeholders and organisational processes across all lines of business Show less

Pyrmont

People Management, Print & Online Media Sales experience, Travel Industry experienceManaged a team of 16 with Australasia's most diversified Media organisation. The role has sales accountability across various verticals (Mycareer, Real Estate, Motoring) amongst many other sections of the Fairfax Media business and is accountable for the People, Financial and Customer goals of the Key categories Team within the direct business unit.Responsible for leading a team of sales… Show more People Management, Print & Online Media Sales experience, Travel Industry experienceManaged a team of 16 with Australasia's most diversified Media organisation. The role has sales accountability across various verticals (Mycareer, Real Estate, Motoring) amongst many other sections of the Fairfax Media business and is accountable for the People, Financial and Customer goals of the Key categories Team within the direct business unit.Responsible for leading a team of sales professionals selling print and online products for the Fairfax business.The role is accountable for delivery of revenue and productivity expectations with individual channel budgets Show less

Education record

Certificate IV in Leadership Coaching for Success Coaching for Performance Business Improvement Workshop to streamline work processes.

Diploma Of Management