Nicky Judd Email & Phone Number

Lake Dallas, Tx, Us

Lake Dallas, Tx, Us

Texas, United States

Dallas/Fort Worth Area

Manage multiple client accounts and over 300 ATMs Nationwide. Primary relationship support contact and escalation point on Managed Services ATM fleets for small and large financial institutions. • Manage multiple projects in a client-facing role, owning all aspects of client engagement from initiation to delivery.• Manage ATM installations, de-installations, and relocations efficiently to achieve client satisfaction.• Achieve project deadlines and accomplished projects by coordinating with internal and external parties at various levels.• Perform troubleshooting on issues relating to ATMs to maintain fleet availability and profits.• Conduct monthly reviews for clients’ ATM fleets to provide updates on fleet availability and ongoing projects.• Maintain open communication by presenting regular updates on project status to key stakeholders.• Bill clients for out-of-scope work and other projects to provide profits.• Develop and maintain professional client relationships and manage expectations with respect to ATM f fleet availability.• Meet with financial institutions on a regular basis to assess ATM fleet and make adjustments to maintain +98.5% monthly availability.• Schedule and facilitate meetings with stakeholders and other to communicate progress, issues, and timelines for the resolution of issues and faults.• Foster relationships with vendors to promote positive working relationships.

Irving Texas

Irving, Texas

As an ATM Processing Analyst, we act on behalf of the ATM Terminal or the Cardholder and process Chargebacks, Adjustments and Representments into the different Networks.

Irving, Texas

Call center representative for Card holder disputes. Act on behalf of the Financial Institution to dispute transactions for their customers. Receive calls from the cardholder, search for the transactions and create disputes to return the cardholders funds. Team trainer. Write and create procedures to meet audit criteria and requirements. ATM processing, keying adjustments, Chargeback’s and Representments into STAR network, Visa and Master Card Connect

Research cardholder fraud and keying those transactions into the adjustment credit system. Fraud marking of compromised cards and entering travel notifications. Verified Transaction Authorization Blocks set by financial institutions and created by the Specialists. Assisted in training peers in the different systems.

Manager of the Teller line, conduct Audits, review daily reports, research off ages, coaching, processing customer’s transactions, Vault Teller: maintaining cash levels for branch, sales and most importantly building and maintaining customer relationships to ensure repeat business. Assisted Assistant branch manager with operations and compliance to meet audit requirements

As a member of the Management team, I was responsible for thedaily activities of the office. These duties consisted of, but not limited to,Accounting, Bookkeeping, Leasing of properties, Maintenance of the properties. If therewas I problem, I was the first on to get the call.

As a team member of Deluxe MFG, I worked as an imprint technician. This job was very physical and required great attention to detail. I was accountable for quality control as well as productivity. Daily duties included proof reading for content and spelling errors as well as making sure the visual appearance met our standards for quality. I performed these duties while operating a printing press which required multi tasking at a great rate of speed.