Nicky Miller Email & Phone Number

Glasgow, United Kingdom

Strategic and operational lead for homelessness and prevention within the senior management team.

Glasgow, United Kingdom

Overseeing the organisations Homeless services and contracts across an area of scotland, currently supporting Project Managers spanning 3 local authorities (South Ayrshire, East Ayrshire and South Lanarkshire). Ensuring projects meet organisation targets in relation to income, staff performance, VOID reduction, outcome focussed interventions and service user satisfaction etc. Managing the delivery and development of tenancy sustainment programmes commissioned by local authorities. Engaging with commissioning authorities on strategic and contractual developments. Sourcing and leading on business development opportunities to increase organisational capacity to meet our vision. Chairing the associations Service User Involvement steering group leading on the development and implementation of the strategic plan developing an asset based approach to development. Leading within the Senior Mansgement team on our Better Future steering group, developing a framework for monitoring outcomes and impact.

Kirkintilloch, East Dunbartonshire

Managing a residential based housing project and outreach programme for young people aged 16 - 26. This includes young people who present as homeless, planned as well as occational emergency through care placements. Overseeing the operational work delivered with young people ensuring that systems are efficient and fit for purpose to provide a young person centred service. Providing strategic direction to the project and staff team developing and leading on the projects performance management systems. Being 'Young Person Centered' is not a buzz word, it is a challenge I ensure is at the forefront of daily practice. The development and model of delivery of our Tenants Action Group is testament of this approach.

Haghill, Glasgow

Lecturing on various PDA Youth work courses developing creative programmes of learning to meet curriculum.

Gorbals, Glasgow

Reporting directly to the Board I provided direction and leadership to develop needs and asset based youth work programmes. Additionally i led on developing strategic functions including fundraising, marketing, training and development, balanced score card performance model, change management and leadership processes / structures.I supported staff to take ownership of operational development through use of the 'kaizen' model of continuous organisation improvement involving front line staff at the core of this work and integration of a strong PDP culture.I developed strategic structures that ensures opportunities for staff and the youth committee are fed back into the organisation at all levels building a stronger organisation from service delivery through to fundraising and marketing. This provided a collective ownership of processes and actions throughout the organisation.

Glasgow, United Kingdom

Providing training and facilitating learning for young people to deliver a peer education alcohol and drugs prevention programme across Scotland. Supporting young people to lead and achieve Silver Youth Achievement Award. Development of a youth representation group relating to through care and aftercare work in South Lanarkshire.

Airdrie

Developing creative programmes of learning to support young people to develop podcasts and learn the skills to operate an online radio station. Developing creative evaluations to strengthen young people’s learning and report back to funders. Supporting and developing the youth committee with the group achieving the Queens Award for voluntary service. Managing complex recording and rehearsal programmes for bands and solo artists, managing staff and volunteers to deliver the programme. Leading and managing monthly band nights with over 300 young people attending regularly sourcing bands locally and nationally to participate. Delivering a variety of needs led programmes that support young people's personal and social development in a drop in based environment.

Post Graduate Diploma (Pgd), Strategic Management

Modules To Register As Manager In Housing Support

4 Modules to register with SSSC as Manager in Housing Support

Svq Level 4, Social Care - Children And Young People

Level 7 Diploma (Scqf Level 11), Strategic Leadership And Executive Management

Post Graduate Certificate (Pgc), Community Education

Bachelor Of Science (Bsc), Sports Studies, Specialising Sports Therapy

Svq Level 3, Customer Service

Hnd, Sports Therapy