Nicky Ross Email & Phone Number

Reading, England, United Kingdom

London/Home Based

Hollaroo provides an innovative software platform to enable enterprises to build their own branded social networks for recruitment. Working in a start-up has been a unique and accelerated learning experience requiring flexibility and self-motivation. Our clients include London 2012, Telefonica, Capita, Capgemini and Morrisons.Main Duties- Management of a high quality sales and marketing database using cloud-based Salesforce CRM (Customer Relationship Management)- Producing weekly and monthly reports to sales and management specification- Producing and distributing the monthly newsletter for current clients and potential prospects- Response handling and ensuring database quality and integrity - Company and contacts research using public networks (LinkedIn) and web to identify key sales prospects- Developing processes and reports to improve database quality- Providing support to the sales and marketing teams

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London, United Kingdom

SunGard is an American multinational company providing software and services to education, financial services, and public sector organizations.Main duties- Day to day administration of the in-house UNIX mini-computer systems including shell script maintenance and development, system tuning and backups- User support dealing with a range of problems and the administration of user accounts- Client support and installations for clients such as Mitsubishi UK and ING bank- Support and development of internal and external client implementations including Oracle/ Informix database tuning and the maintenance and writing of SQL queries and report

Auckland, New Zealand

- Management of Informix and PC based databases for various loyalty programmes, in particular for Mobil Oil (NZ) Ltd - Help desk support of the on-line application, including after-hours support - Liaising with internal and external data suppliers, external clients and service providers

Chelmsford, United Kingdom

- CMIS (College Management Information System) administration including the organisation, collection and processing of data at student enrolment time- User support and training to a staff of 120 academics- Oracle database administration including SQL/RPT report writing - UNIX operating system administration including security and backup procedures, upgrades and administration of user accounts and passwords

Brighton, United Kingdom

- UNIX Operating System and Applications support for a customer base of approximately two hundred solving technical problems by telephone, modem and where necessary by on-site visits - Taking responsibility for a team of four in the manager’s absence

Coventry, United Kingdom

- Dealing with customer queries on a daily basis- Logging repair requirements and liaising with engineers to ensure jobs completed

Bsc (Hons), Psychology, 2.1

Msc, Knowledge Based Systems