Key team member within IDC to transform physical events to digital events at the start of2020, providing training and guidance to the wider EMEA team to implement changes.Full end-to-end event management for high-profile IT clients across the UK and EMEA region. Creating and managing online digital events on platforms including Zoom and GoToWebcast.Handling all event logistics, creating agendas, speaker biographies, and registration pages. Scheduling and leading pre-event speaker briefings and creating slides for the IDC and Client team. Lead moderator on digital platforms and the ability to provide training where necessary. Audience recruitment and management of senior-level IT professionals, Lead technical event producer on event days. Post-event evaluation reports and analysis. All events are executed in compliance with GDPR regulatory requirements.Proven track record of impeccable organisational skills and the ability to successfully managemultiple projects simultaneously.Researching and communicating with potential venues and event suppliers, coordinating, creating, and proofing all branded and event collateral in collaboration with the IDC Event Director, Brand & Design team. Lead on-site event direction including liaising with suppliers, venue setup, and attendee registration.Designing go-to-market Event proposals for the sales division whilst working closely with Analysts to ensure event topics are at the forefront of all event activities.Maintaining excellent relationships with venues and suppliers and continuing to liaise closely with all internal business areas and creating strong internal and external relationships with Clients.Processing supplier invoices, financially literate. Arranging travel, accommodation, and courier services for the IDC Forums team and event speakers. Upholding the exceptional service standards set by IDC Forums.

The European Group comprises a number of Melbourne's top venues; The European Restaurant (awarded one hat), City Wine Shop, Supper Club (award winning wine list), Siglo Bar, Self Preservation Wine Bar, Neapoli Wine Bar, French Saloon Restaurant (awarded one hat), Kirks Wine Bar, Kirks Pub, Angel Bar, Butchers Diner. Also includes the City's leading Cheese shop with its own Affinage, Gelateria, Traiteur and up-market Grocer. Employing around 150 employees across all venues.My training manager role was located at the European Restaurant with exposure to professionals within the groups leadership team. I was selected to be sponsored by Upper Management to remain and train within the Restaurant for a further 2 years. I was responsible for the leadership and management of floor staff, rostering, training and supervising front of house, managing restaurant bookings, ensuring that guests expectations were met and were provided with an outstanding and memorable experience. Also working directly with executive chefs and the European's famed pastry chef Philippa Sibley to ensure communication between guests and chefs was managed effectively. Greeting and seating clients, providing advice on wine selection and food matching. Achieving outstanding reviews from customers for exceptional customer service. During my Junior Sommelier role I was responsible for weekly stock takes and stock allocation within 4 wine cellars comprising of award winning wines from both old and new world locations. Participating in weekly tastings to expand the ever growing selection of wines for all venues. WSET introduction and one on one mentoring from industry wine professionals on a daily basis to broaden my knowledge. This vast education and continual learning gave me the skills required to advise and confidently select wines for guests dining in the restaurant and wine selection for all events.

My front of house role at the European Group was primarily located at the European Restaurant with opportunities to work at a number of the group's other venues.Responsible for greeting clients, providing advice on wine selection and food matching. Extensive knowledge of the menus ensuring guests dietary requirements are catered for. Achieving outstanding reviews from customers for exceptional customer service. Experienced barista, bartender and cocktail dispense.

Maternity leave backfill as Back Office Manager, responsible for restaurant reservations, assisting in Payroll with accounts, general running of the office, manage booking system RESPAK and OPEN TABLE for reservations for events. Managing guest bookings, ensuring customer requirements and needs were executed effectively and in a timely manner, maintaining office supplies and general office administration.

Spring Street Events is an extremely successful subsidiary of The European Group and is one of Melbourne's prestigious institutions comprising various private dining and event spaces. With a AUD3.5M annual turnover this is an all year round business attracting high calibre clients and corporate groups for weddings, conferences and celebrations. Owned and managed by two incredibly accomplished hospitality veterans, Spring Street Events continues to grow year after year becoming one of Melbourne's finest go to event specialists. Serving anything from canapes to five course degustation menus with wine pairing. These venues also hold bespoke wine tasting events attracting international and local suppliers for discerning local connoisseurs.My role as Events Manager was promoting venues and private dining spaces, preparing event documentation, planning & coordination of events with on-site venue team and guests to ensure consistent high level of service throughout the event in line with standard operating procedures. Responsible for training and supervising floor staff, liaising with clients both face to face and on the phone handling enquiries, and communicating client needs with chefs. Post event follow-ups with clients in a timely manner to ensure retention of repeat business. Role also requires room setup, dietary requirements, preparing table plans, AV requirements, special requests, registration of guests, run sheets, budgets, customer quotes and completing payment for events. Experienced in Private Dining, Intimate Celebrations, Corporate Breakfast, Lunch, Dinner, Engagement Parties, Wedding Ceremonies, Wedding Receptions and Award Ceremonies for guests up to 130 pax.

At Dynamic Event Management I was repeatedly selected as a provider of trusted quality services on a freelance basis. Events covered; Gartner Gold Coast Symposium 2017, Gartner IT EXPO Sydney 2017, Gartner Security Summit Sydney 2017, and numerous other Corporate conferences across Australia. My key responsibilities were facilitating the smooth running of pre-arranged corporate events and conferences within Melbourne CBD. Liaising with venues to ensure all client requirements are met. For example, room set up, dietary requirements, table plans, AV requirements, special requests, run sheets, budgets, registration of guests and delivery of collateral for all events. Engaging in venue research and site visits to validate that the chosen space is suitable for the clients needs. I pride myself with creating outstanding rapport with clients to ensure repeat business for all offsite event companies and venues. Finally, client interaction before, during and post event.I was the first point of contact for all PaloAlto Networks on-site coordination of their Melbourne based events. Provider of freelance services for other Technology corporate events held in Melbourne through Velvet Rope Events.

Fairline Distribution is a network cabling and computer peripherals distribution company with an annual turnover of GBP3M with 20 staff. My role as Procurement Manager was to lead the end to end procurement function sourcing products from Asia, Europe and UK based suppliers, managing the purchase order processing, imports, stock management and control. Attending trade shows to build product knowledge and assess suppliers for new sourcing opportunities. Working closely with the Sales team to evaluate opportunities to improve and sustain sales results. Running the management accounting function for the company, forecasting trends, overseeing the P&L, analysing pricing structures, building and maintaining company website. During this time I developed good management skills across a range of areas. I built strong relationships with suppliers and negotiated improved commercial outcomes by reducing purchasing costs and optimising each step of the supply chain.

After my training within the salon, I branched out and built a viable business as owner and principle stylist. Throughout my years of experience I developed an extensive, sustainable and loyal client base providing Hair and Beauty services within Maidstone and the surrounding area. Was able to build a network of casual specialists to scale up for functions and events. I personally managed the business financials and tax returns.

Hairstylist at a busy Maidstone salon. Attended many technical hairdressing courses to further my development. Created my own loyal client base with repeat business and quickly made my way to senior stylist within the salon.