Nicola Smart Email & Phone Number

Haywards Heath, Gb

England, United Kingdom

Haywards Heath

Transition and Well-being Coach.

Set up my own company Nsmartsolutions ltd working on a wide range of Human Resource projects with diverse clients ranging from local SMEs to large city firms. Examples of work include:Insurance Company - Led an HR team responsible for designing and executing a redundancy programme resulting in a reduction of over 200 roles (April - July 2009)Insurance Company - part of the HR consultant team responsible for outsourcing the majority of the IT function whilst designing and selecting a small retained IT Management function.; Insurance Company - working on an organisation restructuring project with prime responsibility for managing the role matching and selection process (August - December 2006)European telecommunications company - conducted and analysed 360 degree feedback questionnaires for the top management team (April-July 2007)Local direct mail company - production of employment contracts and job descriptions for all staff; production of an employee handbook; managing and advising on all HR issues including the handling of discipline and grievance cases

United Kingdom

HR Director responsible for setting up and leading the HR function for this international coeducational day & boarding school of 450 employees and 1000 pupils. Responsible for recruitment, employee relations, performance management and staff development. Also responsible for ensuring compliance with Ofsted and safer recruitment legislation.

three days per week) Working across Mid-Sussex with businesses from all sectors, helping clients to develop their training and development strategies to meet the needs of the business and to help grow the Sussex economy. Role included: Developing strong client relationships with Managing Directors and HR DirectorsAdvising clients on all aspects of employee development and training strategy including conducting learning needs analyses at organisation, department and individual level; Brokering training provision and assisting clients in evaluating and improving training provision Helping clients to develop strategies and processes to meet the Investor in People standard

Worked directly with the Managing Partner of the largest divisional unit in Andersen Consulting (around 2,000 employees globally), providing advice and support to him and his leadership team on all HR issues.

Member of global project team responsible for reengineering all HR processes, in line with a new company organisation structure. Special responsibilities included:European HR lead for the redesign of the scheduling process (allocating the right consultant to the right client project)Conducted global analysis of existing scheduling processes, using latest Andersen Consulting process and change management methodologyLed the development of the global training and education programme underpinning the worldwide roll out of the new scheduling process

Developed European-wide HR strategies, policies and best practices, in conjunction with regional and country HR DirectorsSpecial responsibility for West and Central Europe, directly supporting the regional HR Directors on the introduction of global and European HR programmes (notably employee induction, employee satisfaction and intercultural awareness training)Designed and coordinated delivery of three regional New Manager seminars, attended by 1,200 new managersDeveloped a consistent HR architecture framework and associated scorecard metrics to compare HR performance across Europe (later adopted globally)Coordinated the European roll out of the Core Values employee attitude survey

HRBP supporting Business Marketing function of BT. Managed a redundancy programme resulting in a reduction of one third of the employee headcount. Responsible for design and rollout of a training programme of consultancy skills for HR professionals across the company.

Represented BT at campus events, including careers fairs, presentations and milkround interviewsSelected students for BT sponsorship and acted as a mentor for around 100 studentsProvided coaching to final year sponsored students in interview skills and liased with BT managers to identify suitable career opportunities within the companyActed as key contact between BT and recognised student organisations, including AISEC and the Student Industrial Society

As an accredited trainer, delivered management training courses to junior managers in the areas of presentation skills, personal effectiveness, communication skills, recruitment interviewing, coaching and counselling skills

Managed a team of seven personnel administrators, providing personnel services to approximately 250 field engineers and managers, including recruitment and selection of junior and casual staff, salary administration, discipline and grievance advice, appraisal, maintaining employee records and monitoring sick absence

Ba Hons, Psychology And Sociology

Postgraduate Diploma, Personnel Management

4 A Levels, 9 O Levels

Sale Girls Grammar School Nine O-Levels; Four A-Levels