Nicky Carlson Email & Phone Number

Minneapolis, Minnesota

Project manager overseeing the identification and mitigation planning for all security risks on the AGIS (Advanced Grid Intelligence and Security) program which includes: Field Area Network (FAN), Advanced Meter Infrastructure (AMI) and Advanced Distribution Management System (ADMS). $MM budget & timeline for multi-year program, managing multiple vendors.

Greater Minneapolis-St. Paul Area

Data Conversion Program manager responsible for Work & Asset Management Implementation.Managing scope, $MM budget & timeline for multi-year program, managing multiple vendors.

Brooklyn Park, Mn

- Saved $MM in expense as part of wind down team through contract termination negotiation and accounting partnership. - Implemented confederated operating model for resource and financial management.- Managed team's conversion to new vendor payment system and backlog of $MM invoices for dozens of strategic vendors.Responsible for $MM technology budget and global team of over 300.Accountable for resource (contractor sourcing, onboarding, invoicing, security and asset/laptop distribution & collection) and financial governance (financial variance reporting and budget management) for all Canada IT project teams.

Minneapolis, Mn

- Developed and Implemented governance guidelines and best practices for Resource, Financial & Project Management for the Technology division.- Developed and Implemented Agile and business analysis best practices- Implemented Project management certification/training program.- Responsible for governance of PM methodology, financial & resource management functions of 10,000 person technology organization.

Minneapolis, Mn

Global ERP Transportation Application: - Implemented ERP package (i2) application to replace domestic transportation application.- Implemented custom-build application for international transportation to enhance global supply chain visibility. - Complexity included dozens of application and database integrations including internal and 3PL vendors. - Resigned process flows for all types of moves including all modes of transportation (ship freight, train, truck moves to stores and distribution centers). - Leveraged Organizational Change Management principles to implemented package with zero customizations, managed significant business process changes. Business value: 20% expense lift through more efficient supply chain management, directly impacting the balance sheet for Target.ERP Item Management Application: - Managed ERP custom-build development project to replace the Item Management application. - Enabled better order and supply chain visibility to all items we sell to internal and third party suppliers based on specific item attributes through new web based front end.- Enabled new pricing functionality based on location.- With almost entirely virtual/global team, experience with daily wireframe iterations using CAD and basic virtual visualization technology.ERP PPM Tool Application (Clarity)- Implemented ERP PPM package (Clarity) for Resource, Financial & Project management functions. - Implemented technology, templates and job aids to improve resource management best practices.- Implemented technology and job aids to improve visibility to resource capacity and demand.- Created, implemented & personally facilitated training on new system/processes for 10k person organization.- Influenced & trained senior leadership on their new responsibilities to manage the IT organization.

Minneapolis, Mn

Support Operations Project: Redesigned mailroom process flows, created checklists for workers on pulling applications for legal purposes and created cross-training plan for all employees.Outcome: Process improvements resulted in $MM in department budget savings, better workload leveling and eventual outsourcing opportunity for the department resulting in further savings.Call Center Operations Project: Identified significant call center savings through call center data analysis, training and business partnership to discontinue outdated services.Outcome: Process improvements resulted in $MM in department budget savings after identifying training opportunities, IVR (interactive voice response) changes to implement and non-value added services that could be discontinued within the call center.Financial Reporting OptimizationReduced financial reporting effort spent on generating reports for senior leadership.Outcome: Through process analysis, reduced number of reports generated for leadership related to our financials from 20 reports and hundreds of hours monthly to three key reports that were created automatically without any effort, saving nearly $MM in payroll expense.CRM end-user Optimization Project: Increased call center employee usage of new CRM (GuestConnect) to increase offers provided to our callers and faster handling times for all calls.Outcome: Through process analysis and improved training, increased usage of our CRM application from 10-90% and lower handling time by 45 seconds per call. Cost avoidance benefits included $MM through better employee utilization/lower call handling times. Benefits included $350k in potential offers (revenue) and higher satisfaction by customers and employees through lower handling times and improved performance metrics.

Minneapolis, Mn

Chanhassen, Mn

Edina, Mn

Mba, It, Supply Chain

Activities and Societies: National Association of Women MBA (NAWMBA) member, Women's Leadership Mentor Group

Bs, Business Administration, Management And Operations

Graduated Summa Cumme Laude Minor: Human Resources