Nick Zuiderveld Email & Phone Number

CATALYST FOR INNOVATION, CHANGE, AND PROCESS IMPROVEMENT that transforms complex business challenges into focused growth solutions through integration of people, processes, and technology. Impact, mission, and performance-driven IT Leader with broad-based expertise in Software Quality Assurance (QA), Development, Systems Analysis, Release Management, and Automation. Successful situational fixer that can identify problems, implement decisive solutions, and translate objectives into actionable plans while developing and leading high-performing, cross-functional teams, and resources. Communicating effectively across all levels, building, and developing consensus, and cultivating company culture.Trusted business partner with extensive experience in Agile/Lean practices, Scrum Master, change management, continuous improvement, and KPIs. Vision to institutionalize the essence of IT Best Practices in the form of methodology, policy, and procedure to optimize business processes. Proven strength in relationship management with a client-focused approach that fosters trust and allegiance.STRATEGY IMPLEMENTATION – Led multiple department-wide programs, such as IT Service Model Framework adoption (ITIL, COBIT), KPI adoption, Major Incident Management, Business Continuity, and Training Strategy. These directly impacted how the department delivered support to the entire organization, establishing a new standard of service.SOFTWARE METHODOLOGIES & BEST PRACTICES – Fluent in Agile/Lean development methodologies and IT best practices with the ability to identify gaps and implement solutions regardless of the unique circumstances.== SKILLS & COMPETENCIES ==BIG PICTURE SOLUTIONS – Excels at seeing the big picture and collaborating across teams and functions to solve problems; able to streamline operations to meet business objectives; continuous process improvement at system level FACILITATIVE LEADERSHIP – Steady hand in the face of conflict, applying emotional intelligence; able to find common ground and pragmatic solutions between parties; comfortable facilitating ambiguous or difficult situationsStrategy & Operations | Project Management | Organizational Leadership | People Management | Root Cause Analysis | Program & Risk Management | Strategic Planning | Conflict Management | Inclusive Change Management | Integration/Prioritization | Facilitative Leadership | Software Development Life Cycle (SDLC) | Communications | Vendor Management | Software Development | Release Management | Quality Assurance

Listed skills include Debugging, Testing, Software Development, Software Engineering, and 30 others.