Ceo
Aros (Akademie Reformatoriese Opleiding En Studies)
Pretoria Area, South Africa
Aros NPC is a provider of private higher education. As CEO I drove operational excellence through assuming accountability for creating, implementing, and managing business plans and marketing strategies that resulted in revenue, business, and human capital growth and development.Expanded student numbers from 700 in 2015 to 1200 in 2018.Pioneered and established a Student Success Centre to provide comprehensive academic, social and emotional support and which tracked student progress and quality of support which resulted in decreasing complaints.Improved Customer Experience (Cx) through developing and implementing a program across all functions in the entire organisation.Led the implementation of a User Experience (Ux) design process which integrated disparate systems into one integrated system.Improved commitment to the organisation through remaining actively involved in employee and talent recruitment, development and problem solving.Established Research Committee to spearhead planning for studies and research resulting in expanding visibility and value of spend.Managed and streamlined strategic planning, employee performance evaluations, branding and marketing communication, and ensured all projects were focused on the same goal.
