Nicholas Lentini, Csp-Po, Clssbb, Cal 1, Csm Email and Phone Number

Established new EPMO Department with governance on enterprise level. Created Strategic Product Roadmaps. Chaired Strategic Management & Planning sessions with Leadership to define & review OKRs, ensuring alignment of Portfolios worth $10M to both Products and Projects with ROI focus. Defended Audits for R&D Capital Expenditures Tax Credits. Product Manager of 9 Digital Products. Responsible for a team of 5 EPMO associates.Selected accomplishments:• Designed Project Portfolio Management (PPM) system for ServiceNow which streamlined project and product investment, reporting, and delivery.• Increased customer satisfaction with digital products by 20% by using Agile principles to boost engagement.• Reduced Operational Expenditures (OPEX) by developing process to systematically bill clients for product enhancement and service requests outside of contract.• Spearheaded API standardization for clients and product partners, reducing time to market and operational cost.• Enabled leaders and direct reports to have transparency of full demand with prioritizations and statuses by creating enterprise-level dashboard for projects and products.• Created new Analytics for IT demand which gave Leadership insight to types of work requested, volumes by client, resource consumptions, and ability to forecast.

Created and managed Enterprise Portfolios worth $5M through life cycles. Created Strategic Product Roadmaps. Chaired strategic management and planning sessions with leadership to review and solve conflicts, ensure projects and product features correctly prioritized with OKRs and expected ROI. Supported Program and Project Managers. Product Manager for 6 digital products.Selected accomplishments:• Established policy for Capital Expenditures (CAPEX) assets for R&D investments which resulted in high success rates for R&D tax credit audits.• Created Tech Freeze Policy for Q4 IT Releases which reduced Operational downtime by 25% • Transformed Workflows for Digital Products which reduced time to production by 30% through retiring legacy work tracking systems and transitioned organization to ServiceNow & Jira• Using Lean Six Sigma methods, created program which increased self-service on Provider Portals by 20%, reduced manual processing by 10%, and grew network 5%• Developed & Implemented new product eBill Client Invoice Electronic Payment System• Launched a new financial product: Direct Electronic Payment System for Providers which increased provider satisfaction.• Selected by leadership to take on directorial duties in absence of PMO Director for team of 5 project & 2 program managers and implemented best practices.

Managed multiple related projects to achieve specific organizational goals. In absence of Application Development Director was selected by Leadership to take on Directorial duties for a team of 13 software developers. Created and presented OKR Reports to Senior Leadership.Selected accomplishments:• Increased market share by transforming medical claims product offerings through retiring legacy system and migrating population to modern platform which offered new products developed as part of program.• Modernized client billing system product with self-service retroactive client billing, on-demand invoice generation, custom report offerings, resume bill runs, partial payments, and SOC1 compliance.

Directly managed team of 11 Software Developers and 10 Digital Products. Created and presented OKR and KPI reports to leadership. Selected by leadership to take on director duties in absence of Development Director.Selected accomplishments:• Modernized strategic planning and development efforts by creating negotiation process between business and IT teams, forming consensus on the prioritization of bug fixes and feature requests.• Increased provider self-service by 15%, and network growth by 5% through transforming antiquated portals into modern digital products.• Improved quality and time to market of deliverables by implementing Agile SDLC and Product Roadmaps.

Reviewed, prioritized, and delegated work to team of 7 developers. Selected by senior leadership to lead projects and manage joint projects with EU office. Took on product management role.Selected accomplishments:• Obtained Department of Defense Secret Security Clearance (DoD Secret).• Co-Developed and managed new eDiscovery product which allowed clients to scale for document review.

Analyzed client needs to create and maintain wired/wireless networks. Resolved production challenges for Commercial Clients.Selected accomplishments:• Took on additional Sales role to increase product penetration and was in top 5% of sales in department

Lead Computer Science Tutor who managed team of two other tutors. Average physical class size 15 - 20 students. Facilitated discussions with Professors to improve Computer Science curriculum based on feedback from students.Selected accomplishments:• Created tutor website using Agile development processes• Piloted Online Tutoring Program with Virtual Classrooms which increased overall attendance by 25% to tutor program

Set up hardware and monitored networks to specifications of Homeland Security. Provided computer systems support (300+ users).Selected accomplishments:• Created project with other interns to build Intrusion Detection System (IDS)• Setup network for New York State Preparedness Training Center - A multi-discipline complex operated by Homeland Security which provides training for response and recovery from terrorist acts and other man-made and natural disasters