Senior Salesforce Administrator
CurrentEnablement: *Monitor and improve user adoption*New user & ongoing user training *All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules*Training & support to users on Salesforce CRM and SFMC*Develop documentation, training materials, and best practices guides for both future SFDC/SFMC admins & users*Subject matter expert and provide guidance on SF and SFMC-related questions & issuesStakeholder management:*Own communication of platform changes to end users and stakeholders*Identify & gather requirements, translating best practices, scalable solutions, focusing on user experience*Identify unused or underutilized platform features*Create a platform roadmap and define priorities, liaising with stakeholdersSalesforce Administration: *Configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports*Data management to improve data quality, implementing rules and automation as needed, as well as training users in best practicesSalesforce Marketing Cloud Administration: *Configure and maintain SFMC instance, including email studios, journey builder, automation studio, and data extensions*Support and help implement complex multi-channel marketing campaigns leveraging SFMC capabilities*Integrate SFMC with Salesforce CRM and other third-party systems as neededSystem Integration & Maintenance:*Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer*Manage integrations between Salesforce CRM, SFMC, and other business systems and create new integrations as relevant*Collaborate with product and engineering to troubleshoot and resolve integration issues*Stay current with releases, features, and best practices to ensure our systems are up to date and optimized
