Nic Mirfield Email & Phone Number

West Des Moines, Iowa, United States

- Evaluate and negotiate the value of private passenger auto, recreational and commercial vehicles, including market surveys, to arrive at an accurate settlement- Interact with and protect loss payees’ interests in the settlement of material damage claims- Coordinate salvage resolution with vehicle owners, storage facilities and salvage vendors to maximize convenience for vehicle owners and recoveries for businessAAIC AgAdvisor2023 NPS Team Leader2023 QA 98.27% Average Overall File Score2022 QA 100% Average Overall File Score

- Managed daily operations of warehouse including shipping and receiving, inventory, logistics, purchasing, scheduling, customer service and warranty - Developed policies and standard operating procedures to increase efficiencies, employee safety and performance, customer experience- Identified points of friction and opportunity, worked to find solutions, implement changes, and maintain best practices - Assisted Human Resources efforts through streamlining onboarding and training programs, interviewing, job descriptions and expectations, termination and compliance measures- Promoted positive company culture and employee morale through coaching, feedback and recognition initiatives

Urbandale, Iowa, United States

Clive, Iowa

- Managed all service-related inquiries and objections including maintaining open orders, processing returns and exchanges, issuing price adjustments or credits, and assisting customers through claims process with flooring and appliance manufacturers - Maintained effective and professional relationships with all departments, including contracted flooring and appliance installers, delivery teams, certified inspectors, distributors, and manufacturers2015 Guest Services Associate of the Year

Davenport, Iowa

- Managed hotel operations including maintenance, housekeeping and guest relations as manager on duty - Developed relationships with business and pleasure travelers to drive revenue and repeat business - Assisted with market research, lead development, trend analysis, and the editing of sales and promotional material - Trained guest service personnel in accordance with Marriott brand standardsAssociate of the Month

Davenport, Iowa

- Filmed interviews, promotions, and live gameplay broadcasted on ballpark video board, closed-circuit television and MiLB.TV - Produced and managed game information, entertainment and promotional material including sponsorships through graphics, video, and sound - Enhanced the fan experience by working closely with marketing and promotions, sales, community relations, and stadium operationsHelped set new record for highest per-game average attendance for a season in 55-year franchise history - Camerawork featured on ESPN, USA Today, and other national media outlets

Dekalb, Illinois

- Handcrafted quality pizza pies and other menu items - Answered telephones and processed customized orders - Stored and prepared food products in compliance with health regulations - Daily cleaning and restaurant upkeep

Davenport, Iowa

- Registered guests in a prompt and courteous manner using sales techniques to maximize revenue - Handled confidential information including guest records - Resolved guest objections and concerns to ensure 100% satisfaction - Handled departmental accounting of monies, receipts, guest accounts and other forms of credit

Bettendorf, Iowa

- Received and processed store merchandise for transition to sales floor - Created and maintained merchandise displays - Serviced customers as front-line cashier and customer service associate - Maintained store cleanliness and product presentation

Bachelor Of Business (B.B.), Marketing, 3.737 Gpa

Graduated Cum Laude Dean's List, Fall 2013 Dean's List, Spring 2013 Dean's List, Fall 2012

Studio Art, Drawing, 3.615 Gpa

Dean's List, Spring 2009

Associate Of Arts (A.A.), 3.24 Gpa

Honors, Fall 2008

High School Diploma, 3.333 Gpa