Nicole Norton Email & Phone Number

Bengaluru, Karnataka, India

Charlotte, North Carolina Area

Operational Risk professional engaging in Enterprise Complaints Management projects and initiatives, consulting on risks and controls for customer complaints, maintenance of customer satisfaction, and ensuring the business' administration of the Enterprise Complaints Management Program is effective and sustainable.

Charlotte, North Carolina Area

Led consent order and enforcement action remediations.

Led audit engagements across Wealth and Investment Management, Conduct and Sales Practices, and Customer Remediations.

Saint Louis, MO

Manager of the Brokerage Technology Group User Acceptance Test team. Managing a team of 14 testers, supporting account management, service request and workflow applications. Defining and implementing business test strategies and best practices across front and back office operations organizations.

• Develop and establish Quality Control and Assurance standards and measures for full lifecycle development across the organization.
• Coordinate, manage and lead Systems Integration and User Acceptance Test planning, execution, and validation through the formalized sign off process.
• Manage and motivate test team to perform under challenging deadlines and assure deliverables are met on time and under budget.
• Communicate test progress, test results, and other relevant information to project stakeholders and management.
• Follow up with project team members to ensure they remain on task and on schedule.
• Analyze business requirements and lead discussions with business stakeholders to define test scenarios and test cases.

Leading testing iniatiative for.Net applications. Creating overall test strategy, test scenarios, and test scripts. Serve as mentor and SME to peers on testing team. Expert in Mercury Quality Center.

Lead Business Coonsultant working in the healthcare and financial services industries. Projects included.Net applications leading full end to end testing initiatives. Clients included: Centene, AG Edwards, Anheuser Busch, and Express Scripts.

Worked in various capacities at SBC. Gathered, documented and implemented business requirements. Developed use cases, swim lane diagrams, and Visio data flows. Served as a test lead as well as a software release manager.