Nico Hoffmann Email & Phone Number

Lunenburg, Lower Saxony, De

Enabling our customers with process consulting, coaching and providing solutions for todays challenges, ready for tomorrow.

Process consultancy for customers with strong focus on strategic goals with background knowledge in information security and ITIL service management methodology.

IT-security management according to current industry standards (ISO27001, PCI-DSS, ITILv3 and others); security consultancy contact for all security related programs, projects and incidents; consultancy of corporate management layers as well as service delivery entities, initiation of continuous improvement and management of escalations; creation and presentation IT-security aspects of service design, transition and customer-data protection; building robust relationships throughout the whole organization and IT governance bodies as well as official regulators; coordination of security management activities and IT security trainings; project management and co-project Management (internal and company-wide projects); member of the management on duty team

Service management according to ITIL V3 (2011)Single point of contact-/management interface between B2B customers and service delivery entities, initiation of continuous improvement and management of escalationsCreation and consulting in customer- and service processes and their interfacesCreation and presentation service design, transition and customer-designed reportsBuilding a robust client relationships through continuous customer contactCoordination of service management activities and customer interactionProject management and co-Project Management (internal and company wide projects)Deputy team head of enterprise service managementMember of the management on duty Team

Technical project management and conception for IT migration and improvement projectsTechnical guidance for B2B customers and projectsService design and transition of new and modified servicesImplementation and migration of collaboration systems (mail, etc), firewall systems, operating systems (Windows,Linux,Mac)Datacenter migrations and movements3rd Level Support

Companywide IT management at CIO levelTechnical project management and conception for IT migration and improvement projectsIT governance and compliance managementService conception and implementationContinual service improvements2nd level support

Enterprise IT support centercoordination of IT related support worldwidespecialist for european IT supportmember of european support team