Nicolas Jaramillo Pmp, Cssbb Email & Phone Number

Washington DC-Baltimore Area

Washington D.C. Metro Area

Arlington, VA

• Using Lean Six Sigma Methodologies implemented a new Lease Delegation review process reducing necessary FTEs by 50%
• Achieved user and leadership buy-in, engagement and quick adoption by developing an implementation, reporting and communication strategy & vision
• Drove continuous improvement by leveraging automated reporting to develop a fair and effective way of measuring Agency performance throughout the leasing process
• Improved Agency accountability by advising the Director of Lease Accountability and Strategic Division on leveraging data for communications with USDA Departmental and Agency leadership

Arlington, VA

• Successfully implemented a benefits fraud pilot which led investigators to identify, investigate and prove recipient benefit trafficking using predictive analytics; piloted cases were upheld by administrative law.
• Improved the accuracy of predictive models and drove interstate knowledge exchange for the largest benefit disbursement program in the country by establishing communication feedback loops nationwide
• Hundreds of trafficker disqualifications were achieved through a wide variety of data uses; Leveraged User Center Design to drive investigator buy-in while identifying and prioritizing effective data uses at each State

Washington D.C. Metro Area

• Extracted, transformed, analyzed and visualized ticket data to understand NFC Help Desk ticket resolution issues and identify inefficient processes for optimization
• Developed a new password reset process, training and self-service knowledge articles introducing the ability for users to reset their own password driving a reduction of submitted tickets
• Reduced helpdesk ticket resolution cycle time by ~70% by leveraging Lean Six Sigma Tools and Techniques

Washington D.C. Metro Area

• Gathered, identified and documented system requirements which enables USPS to track international packages at an item level for the first time in their history
• Lead the development of functional system designs focusing on user experience and process effectiveness
• Developed testing documentation and managed system testing efforts resulting in a successful deployment around the world
• Led on-site go-live efforts at O’Hare’s Chicago International Service Center (2nd largest in the US)

United States

• Served as the primary data analysis SME for the nationwide Tender Assessment improvement initiative
• Mined, analyzed and presented data findings to Lean Six Sigma Master Black Belt to identify process issues
• Validated data findings with workroom staff and facility leadership driving buy-in for process improvements
• Validated process improvement impact through data analysis and continuous reporting of key performance indicators

Washington D.C. Metro Area

• Managed technical resources focused on developing automated reports and ad-hoc data analysis
• Advised the Director of Internal Mail Transportation on how to leverage data to identify delays of outbound and inbound international mail nationwide
• Gathered, developed and delivered ad-hoc and iterative reports from/to the Director of International Mail Transportation
• Developed, maintained and presented International Airline Scorecards to Facility Administrators and HQ Staff contracting and mail assignments

Master Of Science In Quantitative Management:, Business Analytics

Fuqua's Master of Science in Quantitative Management: Business Analytics program provides the business fundamentals and advanced.

Bachelors Of Science, Integrated Science And Technology

Education record