Nico Todd Email & Phone Number

Bracknell, GB

Maidenhead, Berkshire

Working as a desk based engineer, providing hardware and technical support for Lexmark Managed Print Service Customers. Acting as a point of contact for clients and building a strong rapport with customer's internal IT and management.Assisting onsite engineers with diagnosing faults, including any device configuration required post visit.Vetting calls.

Bracknell, Berkshire

Shift LeaderConfiguring, maintaining and monitoring backups for multiple clients using a wide range of backup technologies such as Symantec Netbackup, Puredisk & Seagate EVault.Investigation, troubleshooting and problem determination for all incidents.Execution of restores and configuration changes where requested.Real time monitoring for all backup.

Wokingham, Berkshire

Manual Testing.Customer witnessed user acceptance testing.Management of Contractors.Remote installations and support in customer’s environment.Creation and installation of testing environments (Domain Controller, Database, Email Exchange, Application and Web server).Installing, configuring and maintaining Oracle and SQL database servers.Hyper-V creation.

Wokingham, Berkshire

Providing telephone and remote technical support to customers for multiple issues regarding Citrix, software/hardware and networking problems.Prioritising calls based on impact to customer/business.Providing technical support to colleagues.Building and configuration of desktops and laptops.

Maidenhead, Berkshire

Test Team Lead for 4 software testersTesting copy protected software for a market leading anti-piracy software house.Prioritizing tests to meet deadlines.Working on projects as part of a team to ensure that test objectives are completed.Upkeep of server room.