Assist in supervising the team's merchandising activities to achieve division's business objectives.Customer Service Management:* Assist in establishing and enhancing business relationships with customers to maximize business growth* Handling customers' enquiries and complaints* Build and maintain long-term business relationships with customers* Account coordinator for Spanish, UK, French customers.Order Management: * Assist in supervising the team's merchandising activities in the entire order process to ensure customer satisfaction and on-time delivery * Negotiate FOB prices/deliveries with suppliers and buyers to confirm orders.* Cross costing exercises to ensure the best price/COO for each customer/product* Division performance review analysis and follow up * Production Coordination between merchandising teams in Thailand, Hong Kong, Shanghai, Korea, Taiwan, Philippines, Bangladesh, India.* Assign orders to factories and vendors* Critical path and production trackers follow up.* Discuss with technicians regarding technical problems* Resolve conflicts between buyers and factories Product Development:* Samples development follow up* Sourcing material, accessories Vendor Management: * Developping new vendors and sourcing areas* Assist in building and maintaining a strong vendor network for product development and production* Evaluation of vendor's capabilitiesTeam Management:* Assist in supervising the team to enhance services delivery and operation efficiency* Supervise and delegate work to subordinates * Work out solutions to problems with subordinates

Logistic : * Managing reception, re-stocking, and shipping departments of surf wear (men and women’s collections + accessories) and hardware (pad, leashes, surfboards). * Negotiation with customs and transit terms/contracts (UPS, Chrono, TNT, SEUR, DHL….).* Managing deliveries schedules + logistic procedures* Settlement of commercial disputes.* Interface between customers and merchandising department.* Staff Management (3 peoples).* Organization of orders process (picking,checking, packing, shipping)* Responsible of the logistic department (invoices, deliveries, tracking…).Stock management :* Closing stock management, (Relay between merchandise departments and sales representatives).* Bulk Inventory, stocktaking, stocklists.* Management of SMS collection for distributors and sales reps (14 Europeans countries).Warehouse management :* Creation of warehouse layout and shipping platform.Other experiences:* Competitive prices studies* Quality control* Part of the collection choices* Showroom display / Collection presentation / sales.