L1 Engineer (Service Desk)
Current
May 2024 - Present
AeroLeads people directory · profile
Nicolas Becerra Gomez Email & Phone Number
L1 Engineer (Service Desk)
at
Samana Group LLC
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
L1 Engineer (Service Desk)
Location
Bogotá, Capital District, Colombia
Company size
Who is Nicolas Becerra Gomez? Overview
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Quick answer
Nicolas Becerra Gomez is listed as L1 Engineer (Service Desk) at Samana Group LLC, a with 22 employees, based in Bogotá, Capital District, Colombia. AeroLeads shows a matched LinkedIn profile for Nicolas Becerra Gomez.
Nicolas Becerra Gomez previously worked as Project Manager (HubSpot Strategist) at On The Fuze (Otf) and Bilingual Operations Supervisor at Webhelp Onelink. Nicolas Becerra Gomez studied at Mount Vernon School.
Company email context
Email format at Samana Group LLC
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Samana Group LLC
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Profile bio
About Nicolas Becerra Gomez
Bilingual leader with over 6 years of experience in customer service and system support. Strong background in KPI compliance, team management, media management, quality assurance, coaching, mentoring, and process improvement, along with CRM experience and client satisfaction. Recognized for my positivity and passion.
Current workplace
Nicolas Becerra Gomez's current company
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Samana Group Llc
6 roles
Nicolas Becerra Gomez work experience
A career timeline built from the work history available for this profile.
Project Manager (Hubspot Strategist)
• HubSpot CRM strategist, primary liaison for client onboarding onto new HubSpot Portals. • Managing the transition from clients to their new HubSpot CRM, constructing and validating workflows, executing seamless data migrations and imports, and establishing robust sales, marketing, and ticketing pipelines.• Adept at integrating cutting-edge technologies and third-party solutions to enhance operational efficiency.• Exceptional communication and interpersonal abilities, fostering strong clientrelationships and ensure clear understanding of project objectives.• Leveraging data analysis while crafting insightful dashboards and reports to drive informed decision making.
Jan 2024 - May 2024
Bilingual Operations Supervisor
• Leader of ~15 team members. Experienced in Slack communications, Salesforce cloud based CRM environments for analyzing team data, performance, interactions with clients and workforce support via online reporting and forecasting.• Analyze team developments, opportunities and performance through QA reviews and client surveys via Salesforce.• Daily, weekly, biweekly and monthly reporting on team performance to management and the client directly in the US.
Aug 2020 - Dec 2022
Customer Service Specialist
Jan 2020 - Jul 2020
Customer Service Representative
Feb 2019 - Jan 2020
Collections Representative
Jan 2019 - Feb 2019
Team & coworkers
Colleagues at Samana Group LLC
Other employees you can reach at samanagroup.co. View company contacts for 22 employees →
JA
Julian Alberto Gomez Rueda
Colleague at Samana Group LlcAntioquia, Colombia
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MA
Miguel Ayala Paez
Colleague at Samana Group LlcBarranquilla, Atlántico, Colombia
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JD
Juan Daniel Vega
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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DR
Danny Ruiz
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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CE
César Enrique García Martinez
Colleague at Samana Group LlcColombia
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MB
Moisés Blanco
Colleague at Samana Group LlcMexico City Metropolitan Area, Mexico
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CL
Cristhian Ligio
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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FB
Felipe Bernal
Colleague at Samana Group LlcRaleigh-Durham-Chapel Hill Area, United States
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JP
Juan Pablo Otalvaro Aguirre
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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AP
Alex Preczewski
Colleague at Samana Group LlcMiami, Florida, United States
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Julian Alberto Gomez Rueda
Colleague at Samana Group LlcAntioquia, Colombia
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MA
Miguel Ayala Paez
Colleague at Samana Group LlcBarranquilla, Atlántico, Colombia
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JD
Juan Daniel Vega
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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DR
Danny Ruiz
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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CE
César Enrique García Martinez
Colleague at Samana Group LlcColombia
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MB
Moisés Blanco
Colleague at Samana Group LlcMexico City Metropolitan Area, Mexico
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CL
Cristhian Ligio
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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FB
Felipe Bernal
Colleague at Samana Group LlcRaleigh-Durham-Chapel Hill Area, United States
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JP
Juan Pablo Otalvaro Aguirre
Colleague at Samana Group LlcBogota, D.C., Capital District, Colombia
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AP
Alex Preczewski
Colleague at Samana Group LlcMiami, Florida, United States
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2 education records
Nicolas Becerra Gomez education
Education record
Mount Vernon School
Education record
Liceo Montana
FAQ
Frequently asked questions about Nicolas Becerra Gomez
Quick answers generated from the profile data available on this page.
What company does Nicolas Becerra Gomez work for?
Nicolas Becerra Gomez works for Samana Group LLC.
What is Nicolas Becerra Gomez's role at Samana Group LLC?
Nicolas Becerra Gomez is listed as L1 Engineer (Service Desk) at Samana Group LLC.
Where is Nicolas Becerra Gomez based?
Nicolas Becerra Gomez is based in Bogotá, Capital District, Colombia while working with Samana Group LLC.
What companies has Nicolas Becerra Gomez worked for?
Nicolas Becerra Gomez has worked for Samana Group Llc, On The Fuze (Otf), Webhelp Onelink, and Concentrix.
Who are Nicolas Becerra Gomez's colleagues at Samana Group LLC?
Nicolas Becerra Gomez's colleagues at Samana Group LLC include Julian Alberto Gomez Rueda, Miguel Ayala Paez, Juan Daniel Vega, Danny Ruiz, and César Enrique García Martinez.
How can I contact Nicolas Becerra Gomez?
You can use AeroLeads to view verified contact signals for Nicolas Becerra Gomez at Samana Group LLC, including work email, phone, and LinkedIn data when available.
What schools did Nicolas Becerra Gomez attend?
Nicolas Becerra Gomez studied at Mount Vernon School.
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