I am a Zendesk engineer and the founder of Deltastring Ltd, a growing business operations consultancy. I have been developing software since the mid nineties, starting out with a scavenged Zenith SupersPort and a Nokia 2110. An early project was porting an ELIZA implementation, found on an old 5¼” floppy, over to TI Basic. Is there anyone else in the Zendesk space approaching thirty years building chatbots?You don't need to take my word for it. Here's what clients say:"Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants" —VP Experience at Checkout.com"London's best teacher of Zendesk" —Systems Manager at HyperJar"A powerful source of knowledge in the Zendesk community" —Zendesk User Group UK and Ireland leader"The sole person in Operations we trust to have Write access to the Git repo" —Director of Operations at Etsy brand DepopUnlike most Zendesk specialists I have a background in Python and data. I primarily focus on the Zendesk API and building integrations between systems. I have built out Ultimate AI, Zapier, Salto, and custom integrations for my clients. The project I worked on implementing Ultimate AI with Zendesk chat at HyperJar has been extensively referenced as a case study.The bulk of my experience is in FinTech and utilities, but my work really is industry-agnostic. I have worked at multinational household names, at tech unicorns, but also at "two pizza" scale startups, so no job is too big or too small.If your support agents need two screens or spend all day copy-pasting between different browser tabs, I am the person to fix this.You will be astounded at the performance gains from ensuring your agents can complete all of their tasks and duties from one window. Integrate all of your systems with Zendesk, automate common actions, save time and cash and make your customers advocates.I have strong relationships with vendors in this space, and can help you find the right tooling for you. I also am well integrated into the Zendesk ecosystem and known for making introductions between my clients where logical.