Responsible for providing new and existing Cars.com accounts with ongoing consultation and direction for success with their online advertising and monitor dealer customer activity.Leads regular calls with internal customers, and participate in weekly sales team calls to streamline communication and objectives.Troubleshoots and handles technical requests by working with the support team, third party companies, and external customers directly.Member of Talk Track Committee responsible for creating and distributing monthly talk tracks to entire department of account managers. Peer Mentor to new hires, responsible for onboarding new account managers and teaching them organizational and technical skills necessary for success.

Resolved 40-50 cases per day within 6 hour time-frame while hitting or exceeding extremely high service levelsResponsible for diagnosing and correcting issues affecting Affiliate and Direct dealerships’ accounts, including Major AccountsRegularly assists colleagues with issues acting as a resource for the team, also acting Peer Coach for a new hireContinuously pursues opportunities to improve process efficiency, including creating an innovative document to streamline inventory issuesProjected and fostered positive image of Cars.Com through acting as a frontline member for the experience of the dealer-customer