Administrator for Moodle, Zoom, Class Technology, and Urkund: Managed and administered various e-learning platforms, including Moodle, Zoom, Class Technology, and Urkund.Training on E-learning Software: Conducted training sessions for students and lecturers on E-learning software, with a focus on Moodle, Class Technology, Zoom, and Respondus.Technical Support: Provided comprehensive technical support to both students and lecturers using the e-learning platforms.Troubleshooting: Addressed and resolved technical issues promptly, ensuring a seamless experience for users.Documentation: Developed documentation and guides to assist users in navigating and utilizing the e-learning software effectively.Continuous Improvement: Stayed updated on the latest features and updates of the platforms to enhance training programs and support services.

Attended court sessions and assisted in legal proceedings.Offered Guidance and support to office staffs with computer programs questionsProvided technical assistance by walking office staff through hardware troubleshooting processes.

Delivered technical support to colleagues through inbound IP phone for Tech support calls.Utilized remote access tools to troubleshoot and resolve issues efficiently.Guided office staff step-by-step in resolving hardware problems.Assisted colleagues in the installation of antivirus programs.Demonstrated strong problem-solving abilities and exceptional customer service skills.Possessed advanced proficiency in Windows operating systems.

Installed and maintained the organization's computer systems and network.Conducted system upgrades and installed software updates.Performed troubleshooting and repairs for computer issues.Assisted office staff with inquiries related to computer applications.