In my role as IT Service Manager I'm responsible managing internal and external infrastructure suppliers and part of the Management Team of our IT department.Further more setting-up, developing and maintaining the ITIL Service Manament processes within the IT department, supporting the VolkerWessels Telecom Businesses and making sure that agreements with suppliers comply with the internal agreements.VolkerWessels Telecom is the premier telecom specialist of the VolkerWessels Group. With a workforce of over 1,800 people distributed across sites in the Netherlands and Belgium, we work with great enthusiasm on attractive and multifaceted projects. The projects range from erecting transmitter masts to the laying of future-proof fiber-optic networks. The rapid pace of technological advances makes our field of work a dynamic one. Technology and telecom are the way forward into the future. That is why we are regularly on the look-out for talented people like engineers who are keen to work for us in the dynamic world of telecommunications.

Accountable as part of the Managed Service Delivery;- Incident- and Problem Management for Translink Systems, Thales Transportation Systems (RET, HTM and Connexxion), EBS and Qbuzz.- Team Manager Process Management department within Mcom.Mcom develops customer-focused concepts for such sectors as Retail, Tourism and Mobility (e.g. the Public Transport card) but also loyalty schemes and customer-focused applications (such as narrowcasting). This can include the use of Internet, database technology, smart chips and mobility applications. Besides concept development, Mcom also takes care of handling and automation. Mcom for customer recognition and loyalty. Mcom can automatically process the travel data of the Public Transport card, for example. Mcom also supplies terminals and provides card facilities.

Accountable as part of the Managed Service Delivery;- Incident- and Change Management processes for KLM.- Incident- and Problem Management for Schiphol Group, Equens and PON Automotive.Member of project teams implementing ITIL processes and supporting tooling for new accounts.Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 160,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.

Managing a Team of 12 network specialists responsible for remote network maintenance, projects (design and installation of new network environments) and network break/fix.

Managing a Team of 26 Servicedesk Agents, responsible for the provisioning of a Servicedesk to a total of 6 General Electric companies in 5 languages.

Providing of 1st and 2nd line support to end-users of General Electric Plastics part of the Managed Service. Acting Team manager Helpdesk.

Providing of 1st and 2nd line helpdesk support to end-users of customers of Lorjé Computers as part of the Managed Service Delivery.

Leading a team of 3 field engineers, responsible for the on-site repairs at customer locations of Personal Computers and peripherals.