Nicolas F. Email & Phone Number

Kingston Upon Thames, GB

London, England, United Kingdom

- Managed training for new recruits, ensuring a smooth transition into the company.-Trained and developed a team of 5 customer service representatives.- Communicated effectively with the team to ensure tasks were completed efficiently and accurately in a fast-paced environment.- Successfully resolved customer complaints in a timely and efficient manner..

London, England, United Kingdom

- Maintained up-to-date knowledge of all payment methods and procedures.- Processed an average of 200 payments per day with a 98% accuracy rating.- Responded to customer feedback in person and via email, addressing their concerns.- Analyzed customer feedback to identify common concerns and areas for improvement.- Successfully upsold rooms and features to.

London, England, United Kingdom

- Received and managed over 1,000 daily meal orders with 98% accuracy while providing tailored guest information to managers.- Coordinated between different departments to streamline operations and reduce costs.- Produced daily reports for F&B's day-to-day operations, including inventory levels.- Analyzed customer feedback to identify areas of improvement.

London, United Kingdom

- Successfully coordinated crew arrivals schedules with aircraft crew controllers for multiple airline crew members.- Maintained up-to-date knowledge of all payment methods and procedures.- Upsell the number of rooms booked by travel agencies.- Processed an average of 500 payments per day with a 98% accuracy rating.- Analyzed customer feedback to identify.

London, England, United Kingdom

Bachelor Of Architecture - Barch, Architecture, Ba (Hons) Architecture

High School Diploma, High School/Secondary Diplomas And Certificates, Technical Study In Graphic Design