Nicol Blake Wright Email and Phone Number

• Advanced knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems such as: PeopleSoft HCM/HRMS/Payroll/Time & Labor, Oracle, OnBase, SharePoint, Taleo, Kronos, OrgPlus, PreCheck/LicenseManager Pro, & Microsoft Suite.• Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.• Advanced knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.• Advanced knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods.• Proficient knowledge of laws, legal codes, government regulations, and agency rules.

• Notified Chapter and Regional staff of significant events, and contributed to an Initial Incident Report, when appropriate.• Ensured accuracy, empathy, and kindness to those affected by emergency or catastrophic events.• Activated Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested.• Dispatched Disaster Action Team members and monitored the response to ensure appropriate resources were made available.• Used event triggers such as: size, scope, and type of the event to direct the Disaster Action Team response.• Documented incoming disaster notifications and created & verified events.

• Provided excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.• Identified, understood, and interpreted customer needs to implement resolutions and made recommendations for coverage enhancements.• Retained policyholders who inquired about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.• Processed policyholder transactions accurately and within Customer Response Center established time standards.

• Assessed, evaluated and proposed enhanced system strategies to ensure business and customer requirements were met.• Assisted in formulating system test procedures, conducting system testing, and designing and implementation of programmed test scripts.• Provided assistance to users on troubleshooting and resolution of issues related to HR and Payroll systems.• Primary point of contact for HR technology service requests from an enterprise perspective• Understand and interpret service request, requiring a full understanding of the strategy and skills in HR EBS, how they interact with each other and what they deliver• Manage expectations of caller/requestor as to when HR EBS will be able to solution their request• Provide first level support for PeopleSoft related requests when possible

• Hyperion support including monthly SAP & JDE mapping updates and uploads, user security, implementations, reports and analysis.• Hyperion support including monthly maintenance of MDM, query reports and analysis and monthly promotions to DEV, QA, and PD. • Hyperion support including consolidations, audit reports, monthly promotions to DEV, QA and PD and Hyperion Change Control Board (CCB's) requests.• Support routine monthly tasks in JD Edwards (chart of accounts, business unit master, address book, grant of authority, ACH and JDE CCB's).

• Provide PeopleSoft Payroll (version 8.8) support to end-users in payroll department. • Review, analyze, and evaluate PeopleSoft Payroll module and user needs.• Assist in data validation of conversions or updates to PeopleSoft Payroll module.• Support post-production interfaces (Unemployment, W2 Express, Work Number, and Ceridian).

Recruit, interview and select employees to fill vacant positions.Plan and conduct new employee orientation to foster positive attitude toward company goals.Keep record of insurance coverage and personnel transactions, such as hires, promotions, transfers, and terminations.Conduct wage survey within labor market to determine competitive wage rate.Plan and implement training programs, policies, and procedures.Prepare internal employee communications regarding compensation, benefits, and department policies/procedures.Manage, design and implement policies and procedures, including staffing, benefits, employee relations, training and health and safety programsServe as an internal consultant to departmental HRMS users.