A key client facing position within the CTP business, reporting to the Regional Manager.The first point of contact for our many clients, supporting our regional and national initiatives. Supporting clients in their vocational training and job search efforts by providing information and advice on research methods using both IT and manually based systems. A rewarding and challenging role where you can utilise your co-ordination and customer service experience to full effect.Core Responsibilities:* To act as the first point of contact, either by telephone, in person or via written communication for all enquiries within the centre.* Provide assistance, advice and support to clients using the facilities for research and job finding.* Maintain case study database, inputting new entries and running searches to provide regular and ad hoc submissions according to editorial scheduling and media requests.* Administration and conversion of potential clients to meet pre-determined sales targets.Ongoing personal development:*NVQ Level 3 in Business Administration*NVQ Level 3 in Advice and Guidance

Mess Manager is responsible for the day to day running of a military mess, the hospitality and customer & contract service delivery will be the main duty and focus of the role, together with managing a small team of staff. I was responsible for all aspects of H&S and Food Safety, ensuring excellence in all areas of responsibility are achieved.* Proactive management of catering, housekeeping and steward team. Responsible for recruiting, supporting, training and people development to deliver an efficient, high quality service to customer and client.* To plan, manage, cost and execute all functions in line with MoD policy.* To ensure that dress code/ jewellery policy is in line with the company policy ensuring professionalism is at the fore with all team colleagues.* Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence.Personal development:*CIEH Level 3 Awards in Food Safety*Train the Trainer

* To act as first point of contact, by telephone, in person or written for all enquiries within an extremely busy office, reception environment.* Order stationary and office supplies as required keeping within budget limits.* Liaise with outside contractors and agencies to ensure all processes and procedures are adhered to and delivered.* Maintain an administrative information system which provides timely and easy access to information for all staff.* Receive, register and input information adhering to strict data protection guidelines to a management information system. * Produce a monthly stock report and dispatch on a weekly basis, revenue generating paperwork to Head Office.

* Generate and qualify leads, source and develop client referrals. Prepare sales action plans and strategies. Schedule sales activities for the week.* Negotiate with clients to develop sales proposals. Maintain sales activity records and fill in sales reports. Respond to sales inquiries and concerns by phone, electronically or in person to ensure customer service satisfaction and good client relationships and build a rapport by following up on sales.* Monitor competitors, market conditions and product development to ensure the company is growing as fast and as competitive as other companies.* Chase any outstanding balances on existing customer's accounts. Deliver goods to existing customers as required.

* Be the first point of contact for all HR-related queries.* Administer HR-related documentation, such as contracts of employment. * Ensure the relevant HR database is up to date, accurate and complies with legislation.* Properly handle complaints and grievance procedures.

* Planning workloads and rotas.* Allocating tasks to team members.* Handling problems or complaints.* Completing relevant paperwork.* Monitoring and reporting on team performance.* Greeting customers as they arrive and showing them to their table. * Giving out menus and taking orders for food and drink serving food and drinks * Dealing with bill payments.* Making sure tables are clean and tidy.