Nick Bussola Email and Phone Number
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Nick Bussola personal email
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I am a quality oriented, organisation obsessed IT enthusiast with about 10 years experience in fast paced, highly dynamic customer facing and tech support environments.- Experience detecting, analysing and addressing low performing KPIs among 4 IT customer care teams of 30+ agents.- Experience creating material for and delivering individual coaching and team workshops aimed to improve high quality performance.- Worked in collaboration with market stakeholders across different sites in order to facilitate alignment and decision-making + delivering monthly reports to management.- Experience with Project Management and S.M.A.R.T. goals.- Experience with quality control and reporting to relevant Team Leads on
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FounderMindlingo Jan 2023 - Present
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Business MentorWix.Com Jan 2021 - Jun 2022Dublin, County Dublin, Ireland-Tracking and analysis of team monthly KPIs + report to stakeholders. -Identification of low performers and delivery of individual coaching and team workshops (team 30+). -Creation of coaching material tailored to business goals.-Supervision of team projects aimed to improving customer satisfaction and team performance. -
Customer Care ProfessionalWix.Com Mar 2020 - Dec 2020Dublin, County Dublin, Ireland-Providing IT support to users through phone, live chat and email. -Assist the user through their business journey, identify areas of improvement and suggest useful features. -Handling escalations and facilitating communication with tech, billing and risk departments. -Analysis and report of trends and known issues.
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Sales AssociatePatagonia Sep 2017 - Mar 2020Ireland• Brought the customer from the product viewing through the sale processto the purchase, for more than 1300 transactions achieved withoutcomplaints.• Managed the cash register hundreds of times and completedthe paperwork without a single cent mistake for all closing shifts worked.• Trusted by the manager in taking responsibility of the local ITinfrastructure and implemented a note taking system which resulted indozens of hours saved.• Trusted by the manager in taking responsibility of the company's socialmedia during the "Save the Blue Heart of Europe" campaign in 2018 inAlbania, which involved hundreds of people all across Europe supportingan environmental cause backed by Patagonia. -
Computer ScientistBrighenti Software Sas Apr 2008 - Nov 2016Brenzone Sul Garda Vr (Italy)• An average of 900 minutes per week spent solving IT related issues witha 99% success rate.• Successfully arranged more than 10 big networking systems based of 30machines or more for either local councils(www.comunemalcesine.it, www.comune.torridelbenaco.vr.it) or big andmedium size companies (www.funiviedelbaldo.it, www.rivoli.it,www.mirahotels.com).• More than 700 hardware machines assembled and installed on site.• 150 Km is the area covered by onsite helpdesk including schools(www.icsmalcesine.gov.it) and government (www.prefettura.it).
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Computer ScientistE-Group Italia Mar 2007 - Jul 2007Verona (Italy)• An average of 4 Windows machines assembled and tested per day.• Organized more than 10 shipments of IT products per week toretailers both nationally and internationally without a single package lost.• 200+ items re-merchandised and displayed every day.• Trusted in managing till transactions and issue invoices.
Nick Bussola Skills
Nick Bussola Education Details
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Teaching English As A Second Or Foreign Language/Esl Language Instructor -
The Linguaviva Centre DublinAdvanced -
High School Giovanni Giorgi Vr (Italy)Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Nick Bussola
What company does Nick Bussola work for?
Nick Bussola works for Mindlingo
What is Nick Bussola's role at the current company?
Nick Bussola's current role is Founder of Mindlingo | Clearing the path to limitless learning and achievement.
What is Nick Bussola's email address?
Nick Bussola's email address is ni****@****nia.com
What is Nick Bussola's direct phone number?
Nick Bussola's direct phone number is +3933946*****
What schools did Nick Bussola attend?
Nick Bussola attended National College Of Ireland, The Tefl Academy - Leading Efl Teacher Trainer Provider, The Linguaviva Centre Dublin, High School Giovanni Giorgi Vr (Italy).
What are some of Nick Bussola's interests?
Nick Bussola has interest in Politics, Science And Technology, Education, Environment.
What skills is Nick Bussola known for?
Nick Bussola has skills like Hardware, Software, Software Installation, Network Security, Network Administration, Wireless Networking, Embedded Software, Vendors, Relationship Marketing, Customer Service.
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