Nicola Devlin Email & Phone Number

Lincoln, England, United Kingdom

Lead on the day to day management of business processes for the CHC contract function. Supporting contractual processes including issuing contracts, drafting national and local contract variations. Collation and interpretation of metics used to monitor, performance manage and audit a portfolio of contracts and projects. Lead for freedom of information queries Supporting teams project management and participation in departmental events.

Assisting in the production of monthly contract performance and activity analysis and overview, with in depth review of key challenges.Assisting with the production of monthly reports, outlining the performance against quality, operational, financial and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate co-ordinating the initiation of contract performance tools.Maintaining robust administration and governance systems including contract and risk registers.Inputting, monitoring and checking data, required for finite and ongoing projects within the teamsRunning and collating reportsDeveloping and maintaining effective electronic and paper filing systemsProviding guidance and advice on relevant policies and proceduresCoordinating the contractual process including contract negotiations and the development of service specifications for a portfolio of non-NHS contracts, ensuring that they reflect required quality standards and outcomes together with the metrics that will be used to monitor, performance manage and audit/evaluateProviding administrative support to the Contract meetings relating to the Team’s portfolio of contracts, including compiling/distributing an agenda, booking suitable rooms and taking minutesProviding regular contract meetings relating to the Team’s portfolio of contracts, ensuring that matters discussed are recorded and actioned appropriately, and that the Issues Logs and Work plans are updated and maintained in a timely manner.Taking telephone calls for the departmentSort and prioritise all incoming mail and e-mail, distributing as appropriateSupporting the teams in project managementActing as a point of contact for teams, dealing and responding effectively with complex queries from stakeholdersSupplying the relevant information required for financial management, supporting the head of department and teams by checking and sending invoices for payment.

Lincolnshire, England, United Kingdom

Part of the Brokerage team for Lincolnshire West CCG Continuing Healthcare TeamWork across all service user groups eligible for funding from Continuing Healthcare and Children’s Continuing Healthcare. This includes older people, disabled adults, people with learning disabilities, people with mental health needs, children and young peopleCommunicate effectively with care providers to identify suitable care packages and placements for Fully Funded Continuing Healthcare, Joint Funded and Fast Track patients in their own home, Residential and Nursing HomesIssue provider contracts and Individual Placement Agreements for Continuing Healthcare funded placementsEngage compassionately and professionally with service users, families and representatives when identifying care packages and placementsAct promptly to address identified risks in care provision Deal with department invoice queriesHandle telephone calls for the departmentSort and prioritise incoming mail and emailsInput, monitor and check data on bespoke IT systemsMaintain efficient filling system both electronically and manuallyProvide efficient, accurate and prompt production of lettersCo-ordinate agenda items and distribute minutesWork with sensitive data in line with Confidentiality and Data Protection ActProvide administration support for Safeguarding Department including sending written correspondence, filtering and responding to emails and handing incoming calls

Lincoln, England, United Kingdom

Dealing with quires received from customer and stakeholders both face to face and in a contact centre environment over a range of Council servicesAssess situations with regard to the facts and seek solution for the customerUpdate systems with notes and amendments to accurately record actions taken and decisions madeEnsure calls are handled quickly and efficientlyAssist with direct debits and card payments ensuring compliance with agreed security and banking arrangementsCarry out activities to improve the level of performance and customer service.

Business, Media, It, Business - Distinction*, Media - Distinction, Information Technology - A

Education record

PE - A Philosophy and Ethics - B English - C Maths - C Spanish - C Science - Merit Media - Merit Information Communication Technology.