Nicola Dukes Email & Phone Number

Woking, England, United Kingdom

o Designed and delivered the business’ first holistic health strategy based on robust internal data gathering, external benchmarking, and colleague listening exercises.o Conducted a systematic review of all care pathways, benefit providers, and People processes resulting in gap analysis and risk management.

o Managed wellbeing alongside full time role since 2020 including wellbeing benefits, mental health data, communications and awareness activities.

Talent Management Experience o Designed a creative new way of undertaking talent reviews for over 1500 colleagues, leading to the first full data set of talent review outcomes, enabling succession planning, tailored development solutions, and a high potential programme. o Assisted with building the high potential programme, including a launch event, speakers, stay interviews, workshops and networking.Reward and Benefits Experienceo Successfully managed the first pay review for temporary workers to ensure we are AWR compliant. o Benchmarked roles and matched to Willis Towers Watson codes for all new roles within the business. o Provided comprehensive answers to all benefit queries and assisted with our annual benefit window.

Chertsey, England, United Kingdom

Chertsey, Surrey, United Kingdom

Haslemere, Surrey, United Kingdom

- HR tasks including people initiatives, recruitment, JD development, training policies and handbooks, and creating strategic vision, mission and value statements.- Social media communication and content development.- Responsible for training all call centre employees.

Haslemere, Surrey, United Kingdom

London, Ontario

- Strategically marketed a private business in order to gain customers and build relationships- Effectively scheduled and planned lessons based on individual needs while maintaining strong communication with customers

- Responsible for conducting a full assessment of the recruitment process for Transit Operators and evaluated it against progressive recruitment programs in the field. - Provided recommendations which were implemented

Bachelor'S Degree, Business Management And Organizational Studies, Deans List

Activities and Societies: CURL Undergraduate Research Conference 2018; International Student Leader 2017-18; Mental Health Strategy Board.

Exchange Program, English Literature, Upper 2:1

Half-year visiting student, International Exchange