Nicola Hamill Email and Phone Number

I was made redundant due to the covid-19 pandemicProcessing orders on Amazon Vendor Central platform; for Germany, Italy and Netherlands, including uploading products, overseeing delivery, sending invoices and creating brand stores and A+ content.Processing customer orders domestically and FOB (direct from factory to customer) – liaising directly with customers and factories in Vietnam and China.Working with customers in Europe, Middle East and Asia – via phone; email and zoom for all queries relating to orders and any enquires Logistic coordination for customer orders to ensure all orders are collected/delivered as plannedManage customer payment schedule and track accordingly – ensuring payments are made in a timely manner within agreed termsCreating PowerPoint presentations for customers and working with Excel to monitor payments, samples and orders

Liaising in a professional manner with customers/suppliers daily via phone, face to face, e-mail and/or Skype to ensure critical path dates are met and overcome any issues regarding customer orders.Always providing excellent service to all customers and suppliers under all circumstances and in all situations Ensuring every stage of the order process happen effectively from placing the order to goods arriving in warehouse/with customer and keeping the customer updated on a regular basis.Problem solving – by dealing with any issues as and when they arise, ensuring they are dealt with as quickly, easily and cost-effectively as possibleWorking productively with several retailers which include John Lewis, Dunnes, Arcadia and Moss

I was made redundant whilst on Maternity leave as the company went into administration• Liaising with key account customers on a regular basis • Constantly building and maintaining effective relationships with suppliers and customers • Raising orders on the in-house system, processing invoices to customers and suppliers• Raising and processing invoices and Letters of Credits• Overseeing every stage of the order process • Overseeing each stage of production • Continually reviewing and evaluating the supply base capabilities in terms of delivery, quality and price • Regular customer/supplier meetings to provide updates on current orders/obtain new business

Providing full administrative and secretarial support to the Financial Director (FD)Effectively managing FD diary – booking meetings, organising travel, preparing complex travel itinerariesAnswering calls, reading, monitoring/responding to e-mails on behalf of FD and handling all queriesPreparing papers for meetings, writing minutes, audio typing as well as taking dictationManaging and reviewing filing and office systemsTyping documents from letters, reports to summaries and preparing presentations using MS OfficeLiaising with customers on a regular basis through Merchandisers and Buyers – via phone, e-mail and face to faceEffectively managing a range of retailers, which include Argos, Boots, Mothercare and more. Overseeing every stage of production from placing the order with the Far East supplier, monitoring production of order, booking shipments, Critical Path – manage this to ensure SKU’s (listed and promotional) go through relevant stages (price establishment)Effectively managing sales and stocks for Nursery Value the e-commerce trading arm of Petite Star – selling direct to the publicResolving business problems as and when they arise to ensure things happen as swiftly, easily and cost-effectively as possible so that stock arrives at the appropriate outlet on time and in sufficient quantityDealing in excess of 300 SKU’s (£5million)Identifying the best/worst sellers and impact of new lines – to enhance the retail sales through good inventory managementNegotiating prices with Far East suppliers

Effectively manage a range of retailers, which include the likes of, Debenhams, John Lewis, Arcadia Group, River Island, Ted Baker and more.Managing a team of 4 merchandisers to ensure stock is ordered accurately and delivered on timeUsing Excel on a daily basis to accurately analyse stock and sales to forecast accurate sku quantitiesEffectively managing critical paths ensuring that each stage is completed on time. Dealing with a range of individuals which include buyers, merchandisers, designers and marketingApproving and chasing of lab dips and samples, negotiating prices with suppliersQuickly identifying and resolving in regards to orders, booking deliveries, suppliers, customers (external and internal) to ensue the smooth delivery of operationsCommunicating with customers and suppliers on a daily basis Working closely with suppliers (15+) globally, these include India, Turkey, Czech Republic and the Far EastWorking to tight deadlinesOrder processingWorking in a very busy office environment