Nicola Hart

Nicola Hart Email and Phone Number

Regional Director - Openreach (BT Group) @ Openreach
london, greater london, united kingdom
Nicola Hart's Location
Evesham, England, United Kingdom, United Kingdom
Nicola Hart's Contact Details

Nicola Hart personal email

n/a
About Nicola Hart

Nic Hart is the Director for Service Delivery of the Wessex region within Openreach and is responsible for enabling and ensuring service across the Copper Network using strong leadership skills and a customer first approach, whist supporting the implementation and delivery of innovative solutions with the aim of achieving outstanding standards of customer satisfaction.Nic has a strong operational background in a variety of areas across the business. Her focus on customer experience, coupled with her project management skills, make Nic a strong agent of change and business improvement. Nic is passionate about coaching her team to achieve their ambitions whilst ensuring customers know that they are at the heart of her team ethos.Nic lives in Evesham and is married with 3 children. She enjoys entertaining family and friends and loves to cook!

Nicola Hart's Current Company Details
Openreach

Openreach

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Regional Director - Openreach (BT Group)
london, greater london, united kingdom
Website:
openreach.co.uk
Employees:
10270
Nicola Hart Work Experience Details
  • Openreach
    Regional Director
    Openreach Nov 2022 - Present
    Evesham, England, United Kingdom
    Regional Director for service delivery in the Wessex region of the UK
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  • Bt
    Senior Manager Enterprise Bid To Contract & Operations
    Bt May 2019 - Nov 2022
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  • Bt
    Head Of Cpm, Imp & Ns– Bt
    Bt Jan 2017 - May 2019
    United Kingdom
    Leading a unit that hand hold customers from the point of order right through to in-life delivering bespoke projects using an agile delivery method to achieve tight deadlines against customer expectations. Closing the loop via continuous improvement and developing and implementing new processes with stakeholder agreement to enable continued success for both customers and the business objectives
    View
  • It Services – Bt
    Sales Enablement Mangaer
    It Services – Bt Jun 2013 - May 2019
    United Kingdom
    Acting as the primary interface between the sales team and the operational and service parts of the business. Focused on improving the flow of the sales process by removing barriers whist strengthening and developing internal relationships which will ultimately maximise growth and sales opportunities.
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  • Bt Engage It
    Channel Development Manager
    Bt Engage It Aug 2011 - Jun 2013
    Focused on improving the customer experience by removing constraints between BT Business and BT Engage IT which helps to strengthen the relationships and maximise the growth and sales opportunities. Ensuring service levels are met and exceeded where possible. Working across 6 teams assisting with customer bids, training,calling out campaigns and producing reports for senior management whilst developing strategy for proactively increased results.
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  • Bskyb
    Team Manager
    Bskyb Nov 2010 - Aug 2011
    Stockport, United Kingdom
    Team management of 16 FTE within a virtual structure. Responsibility for maintaining and improving existing levels of customer services via performance management and coaching, alongside increasing revenues via Sales Through Service. Tasked with motivating, up skilling and cross training my team to ensure they were equipped to deliver a high standard of service to every customer and adding value to each call they took thus driving a high customer satisfaction result.
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Nicola Hart Skills

Team Management Key Account Management Channel Management Sales Management Sales Targets Internal Communications Customer Service Customer Satisfaction Staff Training Training Delivery Deadline Management Team Building Complaints Management Complaint Handling Driving Results

Frequently Asked Questions about Nicola Hart

What company does Nicola Hart work for?

Nicola Hart works for Openreach

What is Nicola Hart's role at the current company?

Nicola Hart's current role is Regional Director - Openreach (BT Group).

What is Nicola Hart's email address?

Nicola Hart's email address is co****@****l.co.uk

What skills is Nicola Hart known for?

Nicola Hart has skills like Team Management, Key Account Management, Channel Management, Sales Management, Sales Targets, Internal Communications, Customer Service, Customer Satisfaction, Staff Training, Training Delivery, Deadline Management, Team Building.

Who are Nicola Hart's colleagues?

Nicola Hart's colleagues are Anthony Pitts, Andrew Moorcroft, Aarti Dave, Harrison Peates, Adam Bayliss, Philip Edward Burnside, Jonathan Burton.

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