Nicola May Email and Phone Number

Business Change Manager within People Transformation - Deploying the new IT payroll system out to UK Office and Bank Colleagues • Owning and delivering all change management activities for the UK and Bank Head Office, applying a structured change methodology• Creating and managing implementation plans, including stakeholder analysis and management, learning needs, and change impact assessments• Translating change impacts in to relevant communications and engagement for specified environments• Developing and articulating high quality and simple content for communications• Working with other streams across the programme to ensure that timelines are aligned and assessing readiness for implementation• Developing a clear engagement plan to land the change, ensuring i engage by honest and transparent communication• Evaluating and measuring the success of change management activities and associated reporting• Management of risks and issues and development of agreed mitigation plans• Applying frameworks and methodologies to design, develop and deliver change programmes

Clubcard Store Projects & CEC – Working with stores and the customer engagement centre. Owning operational projects within Clubcard to ensure they are delivered on time and in line with process.• Owning the saving stamp machines project and transition work for stores. Creating a simpler process for stores as well as maintenance within the office. Leading the delivery of the in store membership projects within Clubcard operations• Leading the OpinionLab and BazaarVoice communication work streams (customer feedback platforms). Ensuring relevant stakeholders are informed on the feedback. Making sure there is an action plan in place for the feedback received• Working with multiple teams to build the proposition of the Clubcard immediacy project, leading the in store work streams for the project. Building a solid training plan for stores to support them when we deliver

Brand Change Manager – Working within the Brand and Design Marketing area. Ensuring all projects are delivered right first time, following the correct processes and to the correct brand guidelines. • Leading the Tesco Health and Wellness project to re-invent a new proposition for Health. Created new zones and a new operating model• Working with key business leaders within Tesco to ensure all areas of the business input into the brief, conducting interviews with senior stakeholders and agencies to articulate the proposition for the Tesco Brand• Instrumental change manager in one of the first overarching projects to encompass every part of Tesco from the offset to ensure all departments needs and desires were captured. Leading project teams across the business providing regular status updates with risks and challenges• Creating a milestone planner to keep my projects on track and deliver to the critical path that has been agreed with the business• Support the development and delivery of the new future store projects by supporting individual project / business owners to develop clear and aligned project briefs

Boost at Tesco Event Manager within Marketing. Leading the Boost at Tesco events within Marketing. Boost at Tesco allowed customers to double up their vouchers at relevant times of the year. • Managing the Boost at Tesco events from start to finish, this includes the following channels; in store, online, opticians and F&F• Ensure that the critical path is followed and work with all key stakeholders to support the landing of the events• Liaise with the market research co and the Clubcard analysis team to gain feedback and insight on events to support with forward planning• Step change the Clubcard relationship with the product teams, sharing key insight on Boost activity and understanding commercial objectives whilst monitoring and managing the performance of the events• Re deliver the colleague engagement for Boost at Tesco proposition by working with the Clubcard Operations manager to build an education and engagement plan that’s fit for purpose across all communication channels• Develop contingency plans where required and ensure the events exceed expectations around sales and contribution to Tesco

Marketing Manager within Central Europe. I was accountable for managing the end to end process for the number one trading event in Europe. The Hit of the Month promotions delivered between 3 million and 6 million in sales uplift. I also spent some time visiting teams in Central Europe.• Working closely with the Brand and Media communications team to ensure we have the right level of support for the activity, whether that is Leaflet, Social Media, etc.• Engage and ensure understanding within category, to ensure they meet the brief. All risks or opportunities are captured and an action plan is in place.• Collaborating with the Business Analysts to ensure that trading reports are accurate.• Promoted to next work level

Merchandising Development Manager within the Space, Range and Display team. I was responsible for managing deadlines and the merchandising for the stores of the future.• Delivered strong merchandising in Watford, the store of the future in August 2014 across all general merchandise areas. • Manage the critical path and deadlines to ensure successful merchandising and deliver merchandising right first time

Line Manager in Tesco stores. After I completed my management training in February 2010, I was offered a role in management. I managed various departments and teams within my time in store.