• Reporting and Analysis: Daily review of cash flows/fund documents submitted by internal stakeholders and documentation received from external sources. Daily and monthly reporting SLAs consistently met against tight deadlines.• Client Relationship Support: Enhanced the client experience through the highest level of customer service and by prioritizing deliverables effectively demonstrating a proactive approach in responding to client needs. Managed client relationships through ensuring the smooth execution of all instructions.• Stakeholder Management: Liaised with external parties and internal shared service partners at all levels to resolve/escalate complex issues promptly. Maintained an organized and complete set of records on all transactions with special consideration for data protection.• Training: Acted as department subject matter expert on a variety of processes. Generated and maintained several end to end procedural documents. Led transition of live portfolios by temporarily relocating to train colleagues while being cross trained on new portfolios which required communication, prioritization and organizational skills.Updating overdrafts & incident reports for senior managers while advising on resolution in a timely manner. • Training: Acted as department subject matter expert on a variety of processes. Generated and maintained several end to end procedural documents. Led transition of live portfolios by temporarily relocating to train colleagues while being cross trained on new portfolios which required communication, prioritization and organizational skills.Updating overdrafts & incident reports for senior managers while advising on resolution in a timely manner.

Reporting and Analysis:• Responsibility for performing accurate and timely cash and position reconciliations on large multi-class, multi-manager, multi-currency portfolios that invests in a variety of instruments integral to the completion of the Net Asset Value. • Monitoring the department work queues to ensure that all jobs were complete by COB• Understanding market/cash deadlines and ensuring instructions were prioritised accordingly.• Ensuring Business as Usual testing is carried out for each online release throughout