Highly motivated senior leader focused on driving business results whilst sustaining a first-class customer experience. Experienced in Business Change and Improvement, Governance, and Customer Satisfaction. Held senior positions within the Financial Service and Utility sectors, with responsibility for Customer Outcomes, Governance, Continuous Improvement, Quality Assurance and FCA, OFGEM, OFCOM and ICO Compliance.Proficiency in balancing quality performance with growth in highly regulated environments. Effective at identifying improvement opportunities and developing solutions that not only mitigate risk but improve Customer, Colleague and Commercial outcomes. Skilled in simplifying complex issues to deliver change with minimal business disruption. Background in Operations and Regulatory Compliance offers an advantageous blend of business and regulatory experience. Focused on balancing Customer and Commercial outcomes to deliver first class performance across multiple operational areas. Skilled in using strengths and energy to serve as the main liaison between groups with diverse needs and objectives. Can simplify guidance and explain requirements in a way that suits these diverse audiences.Proficient in all aspects of project management, continuous improvement, and business readiness. Led the delivery of complex transformational change projects. Steering, guiding, and influencing projects and activities across multi-disciplinary teams covering all business areas. Extensive experience of operationalising and delivering regulatory change.A widely experience people leader with a proven track record in leading and developing high performing teams across multiple onshore and offshore locations. Special interests in Staff Engagement, Culture and Mentoring.