Nicola Sharp Email & Phone Number

Adelaide, South Australia, Australia

Bedford Park, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

Key Duties and Achievements:o Elicit accurate and complete documentation for current and future business processes and procedures. Key Activities include: o Writing process maps using the Igrafix Application o Writing word document procedures for all areas of BTo Identify process improvement areas within processes and procedureso Working with stakeholders to ensure that proposed solution maintains alignment to business strategy and… Show more Key Duties and Achievements:o Elicit accurate and complete documentation for current and future business processes and procedures. Key Activities include: o Writing process maps using the Igrafix Application o Writing word document procedures for all areas of BTo Identify process improvement areas within processes and procedureso Working with stakeholders to ensure that proposed solution maintains alignment to business strategy and objectiveso Assist in preparing risk and impact assessments in relation to the businesso Schedule workshops and meeting as required with stakeholders to co-ordinate process analysis.o Conduct regular process and procedure reviews, to ensure accurate signed off and up to date documentation exists for all key business procedures as required by Internal or external stakeholders.o Collaborate with Process Managers, Business Analysts, Project Managers, Product Managers, Subject Matter Experts and other business stakeholder’s ton analyst processes and procedures.o Continuous consideration of the operational change and adoption impacts of the processes Show less

Adelaide, Australia

Role: Responsible for the reconciliation of Margin Loan accounts within BT.Key Duties and Achievements:o Process customer stock transfer requests. o Reconciliation of margin loan accounts. Key activities include: o Analysis of transactional data to identify variances o Reconciliation of variances to source data involving liaison with different teams within CEM. o Conducting risk assessments of client accounts o Achievement of… Show more Role: Responsible for the reconciliation of Margin Loan accounts within BT.Key Duties and Achievements:o Process customer stock transfer requests. o Reconciliation of margin loan accounts. Key activities include: o Analysis of transactional data to identify variances o Reconciliation of variances to source data involving liaison with different teams within CEM. o Conducting risk assessments of client accounts o Achievement of personal and team services levels o Training of new staff memberso Initiated and performed return mail improvement project. Key activities include: o Identification of improvement opportunity o Consolidation and analysis of data to identify root cause o Prioritisation of resolution activities o Presentation of ongoing improvement possibilitieso Team member of project to improve use and accuracy of error reporting tool. Key activities include: o Brainstorming of improvement ideas o Conducting one on one survey interviews and documenting results o Analysis and presentation of findings to project team o Recommendation of improvement opportunitieso Documentation of departmental processes. Key activities include: o Research BT process documentation requirements o Indentify gaps in documentation o Establish and document current work instruction process o Conduct review and approval tasks Show less

Adelaide, Australia

Role: To provide a timely and responsive service to MyBudget customersKey Duties and Achievements:o Provide accurate completion of customer requests. Key Activities include: o Liaise with customer o Continually analyse customer budgets to ensure no shortfall o Respond to customer communication in a timely manner o Provide knowledge of how a customer’s budget can be improved o Identify problems to ensure a manageable… Show more Role: To provide a timely and responsive service to MyBudget customersKey Duties and Achievements:o Provide accurate completion of customer requests. Key Activities include: o Liaise with customer o Continually analyse customer budgets to ensure no shortfall o Respond to customer communication in a timely manner o Provide knowledge of how a customer’s budget can be improved o Identify problems to ensure a manageable solution for the customero General administration tasks as required Show less

Adelaide, Australia

Role: Responsible for the assessment of broker mortgage applications from receipt to final decisionDuties: o Process and assess broker Mortgage applications. Key Activities Include: o Deal with exceptions and aggressive timescales o Use complex systems to obtain customer information o Liaise with Brokers o Assess customers assets and liabilities o Order title searches and property valuationso Understand interest… Show more Role: Responsible for the assessment of broker mortgage applications from receipt to final decisionDuties: o Process and assess broker Mortgage applications. Key Activities Include: o Deal with exceptions and aggressive timescales o Use complex systems to obtain customer information o Liaise with Brokers o Assess customers assets and liabilities o Order title searches and property valuationso Understand interest rates and general mathematicso General administration tasks Show less