I am an enthusiastic, dedicated and self-motivated person, possessing excellent communication skills and exceptional people management skills. I will always give 200% to any task and am well respected by my colleagues. I have a real passion for retail. As a customer Service Manager for Focus DIY my main duties were the complete administrative running of the store (cash office, stock, warehouse, returns, data accuracy, shrinkage, health and safety), Training and Development of the team (new starters, new policies and procedures, product knowledge, disciplinary procedures) and Customer Service (complaints, customer orders, colleague availability i.e. rotas.)