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Nicola Wright is listed as Customer Service | Leadership | Performance Analysis | Team Development | Insurance Claims Assessment | Complaint Management | Dispute Resolution based in Puerto De La Cruz, Canary Islands, Spain. AeroLeads shows a matched LinkedIn profile for Nicola Wright.
Nicola Wright previously worked as Team Leader at 8Belts Idiomas and Customer Relationship Specialist at Nfu Mutual.
With over 15 years of dedicated experience in customer service and relationship management, my core competencies lie in delivering exceptional, empathetic client experiences, critical thinking, strategic problem resolution and leading diverse teams. I am committed to fostering growth, nurturing talent, and driving performance through effective communication and organisational skills. In my most recent role I have successfully managed a large team of online language trainers, enhancing our day-to-day operations and serving as the pivotal technical point of contact. My responsibilities have included analysing performance data and KPIs, developing my trainers through targeted coaching and the creation of comprehensive induction materials. By prioritising written and verbal communication, I have contributed to a culture of high performance and strong customer relationships.
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Santa Cruz De Tenerife, Canary Islands, Spain
Managing a large team of online language trainers from all around the world.Controlling day-to-day operations.Being the point of contact for technical queries. Collating, evaluating and presenting performance-related data, analysing KPIs.Team development through coaching and mentoring; designing, creating and maintaining induction materials and protocols.
York, Uk
Investigating and resolving customer complaints, liaising with departments across general insurance products.Creating resolutions within contractual obligations and industry regulations, while treating customers fairly and individually.Reporting root cause analysis to identify potential future complaints and trends and reduce company costs .
York, Uk
Medical assessment of health and life protection claims, supporting people suffering from critical and terminal illnesses throughout their customer journey, with a personal authority of 250k.Maintaining risk management and ensuring adherence to industry regulations, co-ordinating / carrying out quality audits, contributing to a strong NPS.Handling complaints relating to medical claim decisions, collating RCA and monitoring trends.Consistently delivering a personal and empathetic service, building trust and rapport with customers experiencing significant difficulties due to illness or bereavement.
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Nicola Wright is listed as Customer Service | Leadership | Performance Analysis | Team Development | Insurance Claims Assessment | Complaint Management | Dispute Resolution.
Nicola Wright is based in Puerto De La Cruz, Canary Islands, Spain.
Nicola Wright has worked for 8Belts Idiomas, Nfu Mutual, and Aviva.
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