International Trainee Network (ITN) is a cultural exchange organization based in Los Angeles, California. Thanks to its network of 5 international ITN offices, 40 international partner universities and over 170 partner hotels, ITN is currently the largest provider of J-1 luxury hospitality programs in the United States. As the Digital Marketing and Social Media Coordinator, I have achieved the following:- Increased program applications and inquiries by creating and growing social media platforms (Facebook, Instagram, LinkedIn, and Hosco).- Developed and implemented a multi-platform social media monthly schedule utilizing MS Excel and Hootsuite. - Increased online applications and inquiries by redesigning the website using SquareSpace, online applications increased by an average of 500 applications/month.- Created various marketing materials for ITN and Odyssey that is used in school presentations, job fairs, and on various university job boards and career sites to promote programs.- Used Facebook Ads Manager to grow and engage with Facebook and Instagram followers, I created highly engaging ads with acquisition costs as low as $0.04 per post engagement.

Fabco Trading (PTY) Ltd is a company that specializes in glass wool, HVAC and polystyrene insulation products for the industrial, commercial and residential sectors. Responsibilities and achievements included:- Created relationships with customers by determining their individual needs, creating solutions and assisting them in selecting the right product.- Followed up on sales leads, gave sales presentations to perspective customers, and created quotations for customers.- From 2015 to 2017, I increased product sales of insolation products by 300%.

As a Marker/Lecturer Assistant, I work for the Faculty of Economic and Management Sciences' Business Management Department.As a Marker/Lecturer Assistant, my responsibilities include:- Marked undergraduate students' tests and assignments.- Monitored test and exam venues.- Assisted lecturers if the faculty was shorthanded.

Hamilton Bright are specialists in sales, brand activation & market intelligence. I promoted for the Sony Mobile brand under Hamilton Bright, creating brand and product awareness, and ultimately increase Sony Mobile's market share in the Free State area.Responsibilities and achievements included:- Demonstrated products to potential and existing customers and assisted them in selecting the mobile device that was best suited to their needs.- Explained different device features and discussed warranty and replacement options.- Sold an average of 5 mobile devices/promotion.- Created detailed reports with information regarding interest level, questions asked, fliers distributed, and products sold.

Annabell's is a fine dining restaurant in the heart of the historic town of Kimberley. Delivering the highest standards of food and service.I started as a evening server and was later promoted to restaurant manager. As the restaurant manager at Annabell's Fine Dining restaurant, I was responsible for the daily operations and the front of house staff.Responsibilities and achievements included:- Managed the daily operations of the restaurant and bar area.- Hired, trained, coached, and scheduled all front of house employees.- Implemented new quality control and service standards based on customer feedback. As a result, customer satisfaction and customer loyalty increased dramatically.- Streamlined daily inventory procedures, saving an average of 1 hour/day.

Working in different food and beverage outlets within the Omni Hilton Head OceanFront Resort, the outlets were namely HH Prime, Palmetto Market, In-Room Dinning, XO Lounge and Bouy Bar.Apart from the outlets, food and beverage interns also worked in the conferencing and events as servers and were given the opportunity to shadow the conferencing and events manager. Additionally, I spent time training in the Finance Department, Marketing and Sales, and Executive Office. Responsibilities included:- Worked in the fine dining restaurant, cocktail lounge, pool bar and the conference and events center as part of a rotational training program.- Shadowed managers in different food and beverage outlets, observing different management techniques and styles.- Additionally, I asked to work in the Finance Department, Marketing and Sales Department, and the Executive Office to gain valuable back office experience. During my time as a F&B intern, the resort went through a re-branding. I had an opportunity to learn the new standards and procedures of Omni Hotels and Resorts, receive training from Omni corporate offices and spend time with the re-branding team learning about the re-branding process.

Food and Beverage interns are placed in different food and beverage outlets and conferencing/banqueting venues.The outlets included HH Prime, The Bouy Bar, XO Lounge, In-Room Dining and The Palmetto Market.Additionally, I trained in the Finance Department, Marketing and Sales Department, and the Executive Office.Responsibilities included:- Worked in the fine dining restaurant, cocktail lounge, pool bar and the conference and events center as part of a rotational training program.- Shadowed managers in different food and beverage outlets, observing different management techniques and styles.- Additionally, I asked to work in the Finance Department, Marketing and Sales Department, and the Executive Office to gain valuable back office experience.

As the Restaurant Supervisor and Guesthouse Assistant, I performed duties in both the front of house and front office areas of the establishment.Responsibilities included:- Oversaw all restaurant operations including the efforts of the servers, bartenders, hosts/hostesses and restaurant cleaning staff.- Counted and balanced the cash drawer at the end of each shift.- Count liquor inventory and reconcile stock levels with consumption sheets from the bartenders.- Ensure the high standards of food and beverage service is maintained at all time