Client Relationship Director
CurrentHead of Employee Benefits since July 2016; asked to recruit, coach and motivate, reposition the proposition and draw up a strategy to deliver value across the Group.
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Nicola Bacchus is listed as Client Relationship Director at Brooks Macdonald, a with 314 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at brooksmacdonald.com and a matched LinkedIn profile for Nicola Bacchus.
Nicola Bacchus previously worked as Director at Consultancy and Corporate Relationship Director at Standard Life. Nicola Bacchus holds Bsc(Hons), Business Studies from The Manchester Metropolitan University.
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Nicola is a flexible, dynamic, B2B and B2C proposition development and client relationship specialist whose career to date has yielded exceptional internal and external communications results for blue chip multinationals, primarily in the banking and financial services sectors.A sought after senior consultant since 2009, Nicola has most recently used her strategic proposition development and communications skills for Standard Life as their Corporate Relationship Director, creating and implementing their new Large Employer solution to target FTSE 350 business. Her client acquisition and relationship management strategies identified potential new business of £350M, and her unique approach to customer care and retention changed the culture division-wide. Nicola simultaneously served as Vebnet’s Proposition Manager, driving Healthcare & Risk revenues up by 30% in less than year for Standard Life’s flexible benefits provider. Prior to her appointment with Standard Life, Nicola made significant contributions to Worldpay’s divestment and transformation projects as their HR Communications Consultant. She successfully created a previously lacking post-divestment HR infrastructure, and ensured employee uptake and buy-in during challenging benefit transitions. During her tenure as Royal Bank of Scotland’s National Business Development Manager, Nicola expertly supported annual channels sales of £10M+, and generated more than £1M in new revenues from her personally developed and deployed ‘What If’ and ‘What Only’ campaigns, on behalf of RBS’s IFS division. Nicola’s numerous strategic relationship and business development successes reflect her exceptional commercial insight, superior communications skills, and her notable ability to translate proposition and campaign goals into concrete, revenue generating realities, regardless of market or industry challenges.
Listed skills include Business Development, Financial Services, Employee Benefits, Employee Engagement, and 46 others.
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London, United Kingdom
Head of Employee Benefits since July 2016; asked to recruit, coach and motivate, reposition the proposition and draw up a strategy to deliver value across the Group.
Milton Keynes / London, United Kingdom
Variety of senior interim roles for blue-chip clients, encompassing business development, marketing, communications, proposition development, bid and pitch delivery, and relationship management.
London, United Kingdom
Appointed to exploit sales and development opportunities for newly integrated pension fund and flexible benefits solutions, and to effectively target FTSE 350 as potential clients for the new Large Employer Strategy.♦ Identified potential new AUM values of £350M.♦ Increased shortlist pitch success rate to 80%.♦ Drove the launch of Standard Life’s SME auto-enrolment affinity solution.
London, United Kingdom
Originally appointed for 3 months, retained for an additional 2 years to coach, mentor and inspire the Healthcare & Risk team. Delivered numerous successful solutions to Vebnet’s key client base. Employed Prince2 based project modelling, KPI’s and measurable ROI across flex platform launches and renewals.♦ Increased revenues by 30% in 12 months; created an atmosphere conducive to up-selling and cross-selling.♦ Rejuvenated existing business model and implemented a viable, strategic roadmap for Healthcare & Risk.♦ Created new and innovative flexible benefits solutions to support Vebnet’s market presence; provided expert guidance for thought leadership articles, and authored all ‘direct to client’ promotional web content, supporting literature, terms of business, press releases, and thought leadership articles.
London, United Kingdom
Original 3 week internal communications contract extended to 10 months. Delivered communication solutions for all HR divestment and transformation projects, and supported the creation of a post-divestment HR infrastructure. Served on the Governance Team that led the transition from a DB to a DC pension model.♦ Created the new flexible benefits buy-in campaign; Nominated for Employee Benefits Award – Best Communications Strategy for less than 5,000 Employees.♦ Developed an online joining process with automatic payroll linking for TUPE transferees, significantly reducing HR costs.♦ Established the 2011 Pay Review & Discretionary Bonus communications strategy.
London, United Kingdom
Generated and expanded sales opportunities for Independent Financial Services, the IFA division, authored all internal and external communications, managed numerous proposition development projects, and supported annual channel sales of £10M.♦ Created the entire communications strategy for Independent Financial Services; customer data analysis, KPIs, all printed material, calling centre scripting, and online marketing solutions.♦ Generated £1M in new revenues via the creation and implementation of the ‘What If ‘and ‘If Only’ mailing campaigns, targeted to 38,000 NatWest and RBS commercial customers.♦ Mitigated a projected loss of £1M; reduced deficit to £600K in a very challenging financial market.♦ Authored all external communications; print ads, website copy and magazine/periodical editorials.
London, United Kingdom
London, United Kingdom
Manchester, United Kingdom
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Suriya Dinil
Colleague at Brooks MacdonaldUnited Arab Emirates
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Sharon Hicks
Colleague at Brooks MacdonaldLondon, England, United Kingdom
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Shelly G.
Colleague at Brooks MacdonaldLondon, England, United Kingdom
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Holly Anne France
Colleague at Brooks MacdonaldUnited Kingdom
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Carson Lary
Colleague at Brooks MacdonaldMaryland, United States
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Samir Chia
Colleague at Brooks MacdonaldAlgiers, Algeria
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Cameron Hunt
Colleague at Brooks MacdonaldSt. Helier, Jersey
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Andrew Carr
Colleague at Brooks MacdonaldCity Of London, England, United Kingdom
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Scott Cullinane
Colleague at Brooks MacdonaldJersey
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Niamh Walker
Colleague at Brooks MacdonaldManchester Area, United Kingdom
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Professional Qualifications: Association of Taxation Technician Dip FS - Level 4 Advanced Financial Planning Certificate - Taxation &.
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Nicola Bacchus works for Brooks Macdonald.
Nicola Bacchus is listed as Client Relationship Director at Brooks Macdonald.
AeroLeads has found 1 work email signal at @brooksmacdonald.com for Nicola Bacchus at Brooks Macdonald.
Nicola Bacchus is based in London, England, United Kingdom while working with Brooks Macdonald.
Nicola Bacchus has worked for Brooks Macdonald, Consultancy, Standard Life, Vebnet, and Worldpay.
Nicola Bacchus's colleagues at Brooks Macdonald include Suriya Dinil, Sharon Hicks, Shelly G., Holly Anne France, and Carson Lary.
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Nicola Bacchus holds Bsc(Hons), Business Studies from The Manchester Metropolitan University.
Nicola Bacchus is listed with skills including Business Development, Financial Services, Employee Benefits, Employee Engagement, Relationship Management, Management, Pensions, and Stakeholder Management.
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