Nicola Balmain Email & Phone Number

California, United States

San Jose, CA, US

In 2015 having worked in the travel industry both in the US and UK for over 25 years, I decided to embark upon my own business venture creating unique international travel experiences. Nanda Journeys creates thematic trips to magnify a traveler’s passion whether that be sports, cooking, health and wellness, your career; if you have a passion and you have a.

Providence, RI, US

Was asked to cover the Head of Product, Club Adventures role for 6 month period to cover maternity leave. Working remotely, 20 hours per week, I was able to quickly assimilate to the team, the priorities, and jump in quickly to support some time sensitive projects to ensure a high level of customer satisfaction was maintained. Introduced several new.

Spokane, WA, US

Executive Leadership role with responsibility for:- - Supply Chain Management – Management of COGS up to $75 million; vendor management for over 40 countries on 5 continents. Improved quality auditing and product review strategies leading to improved customer satisfaction, renegotiation of vendor contracts to support economic downturn pressures post 2007 –.

Spokane, WA, US

I joined People To People in 2007 upon returning to the US from the UK. I worked remotely from San Jose assuming responsibility for the Land Travel Services team. Having worked in the travel industry for almost 20 years upon joining People to People, I felt I had found my true calling. Working on a product that opened the minds of our youth and provided.

Recruited to the position by Managing Director. BCT Travel Group was the specialist division of MyTravel Group with 3 distinctly different Tour Operator brands; Bridge, Cresta and Tradewinds. As a key member of the Executive Team returned the business to profit after a sustained period of losses. Achieved this by renegotiating supplier contracts and.

Reported to VP of Commercial and had direct responsibility to create a yield management team with primary focus on improving yield and profitability of SunTrips charter tour operations to Hawaii, Mexico and Costa Rica. Collaborated with the North America HQ in Toronto, Canada on vendor contracting and management. Developed promotional campaigns for online.

P&L responsibility for seven Mediterranean destinations. Developed sales and marketing strategy, pricing strategy and ongoing yield management. Improved gross margins for my areas by 52% in 2000 compared with company average of 12%. Introduced a dedicated Cyprus brochure for retail trade which led to GM improvement of 70% for summer the 2000 travel season.

Recruited by Commercial Director to join the companies senior management development program. Successfully completed BPP training program covering such topics as Cost Analysis; Strategic Management; Pricing techniques; Investment Appraisal; Sales & Marketing.

Responsible for team of 3. Primary responsibility was to drive sales for third party aircraft brokerage & flight only sales. Contracted airline blocks from other charter operators for internal tour operator. Increased sales revenues by 15% in first year.

Progressed quickly from entry level reservation agent to customer services. Gained product knowledge for core destinations in Europe, South America, USA. Honed communication skills and became a key associate in the group for complex customer service issues.