DIL SE Estudio Creativo conceptualizes, designs, develops and produces marketing and communication campaigns, with integrated cross-media solutions, for all SME's, public administrations and individuals.Branding, design, Web, e-commerce, digital marketing, video production and drone solutions.

Front Office, Administration and Letting Agent: I am responsible for advising clients on the letting process, setting up viewings and showing potential tenants the property’s portfolio. Sensible and responsible selection of candidates based on reliability, renting history, working and credit history. Prepare tenancy agreements and inventories to the highest standards making sure all aspects of the letting meet legal requirements. Perform Check-In/Out and Property Inspection, inventory and condition assessment including photographic evidence collection. Arranging for maintenance to be carried out, estimation of costs, contractor and suppliers management (including working with Edinburgh council, solicitors and lawyers where required) handling any problems in the most professional manner and keeping up to date with changes in the law related to lettings. Market the properties following the most up to date marketing techniques. Other duties includes: collect and make payments, book reconciliation and the banking of any cash or cheques received. Property Management’s Software (Key-Data Gold) and Advance Excel knowledge: development of spreadsheets and macros in order to increase revenues through development of cost effective, highly functional processes and databases.

Sales and Merchandise Manager: Inspiring customers by originating display ideas, providing assistance, information, and support throughout the sales process to maximise sales. Quality assurance of merchandise delivered including order matching and delivery quality; completing payment upon satisfactory confirm quality delivery. On-line shop management including: order collection, preparation and shipment. Prepare ‘sales and customer reports’ through analysis and categorization of sales information. Identifying and investigating customer complaints and service suggestions to maximise profit and reduce cost through loss reduction including: merchandise levels and customer demand’s analysis. Training store staff by reviewing and studying sales techniques, explanation of stock’s characteristics and customer positioning towards different products. Contributes to team effort by exceeding related target results.

F&B assistant: responsible for handling and monitoring customers, ensuring customer satisfaction to the highest level. Dealing with customers’ menu and general food and cuisine enquiry, reservations and organization management to provide an enjoyable atmosphere and a distinct dining experience. Other duties includes: handling of payments (both electronic and cash) general book-keeping and till management.

Working in association with Kuwait Petroleum Italia I was responsible of collecting market information, working together with the product department and resellers in order to bring forward ideas and proposals on how to further develop and strengthen our presence on the territory. Establish, develop and maintain excellent working relationships with internal and external stakeholders. Coordinating and processing customer orders, invoices and service enquiries. Review the demand and refurbish current stocks. Maintaining site processes in accordance with company controls and legal compliance. Proactively managing credit control and levels of customer debt.